Remote Product management Jobs · ITSM

• Lead strategy, architecture, and execution of ServiceNow platform initiatives.
• Design and implement end-to-end ServiceNow solutions and oversee platform administration.
• Coordinate cross-functional teams, manage vendor relationships, and drive continuous improvement of platform operations.

Lead technical projects from initiation through delivery, ensuring on-time, on-budget, and high-quality results. Develop and execute project plans, scopes, schedules, budgets, and deliverables for multiple concurrent projects. Coordinate and assign tasks across internal teams, vendors, and client organizations to ensure smooth project execution.

This role will oversee key technical projects that enhance our support operations, including incident response processes, customer notifications, and cross-functional initiatives to improve efficiency and communication. The ideal candidate has experience in project management within a technical environment, strong written and verbal communication skills, and a passion for driving process improvements that enhance the customer experience.