Monitor, analyze, and report SLA, SLO, and KPI performance metrics to senior leadership.
Identify trends, root causes, and risks impacting SLA/SLO targets and recommend corrective actions.
Collaborate with technical teams and government stakeholders to drive continuous service improvements.
Peraton is a next-generation national security company providing IT operations, modernization, and enterprise solutions to government agencies and the U.S. armed forces. It is a large mission capability integrator and trusted partner whose employees solve complex challenges across the globe.
Manage ServiceNow Platform Operations for a Federal Agency, ensuring delivery, staffing, and performance.
Coordinate multi-vendor dependencies, transition, and governance, while balancing urgent restoration and committed delivery.
Oversee service-performance governance, capacity planning, and evidence-based reporting using ServiceNow.
NetImpact Strategies is a digital transformation consultancy for the Federal Government, delivering solutions in strategic consulting, process automation, cloud, DevSecOps, data, and cyber security. The company has over a decade of experience and has been recognized as a Top Workplace by The Washington Post in multiple years.
Own the design and delivery of ServiceNow's ITSM and ITOM products in a live production environment, measuring performance and influencing product direction.
Act as the voice of the customer from inside, partnering with Product Management to evaluate new capabilities and document gaps.
Drive the solution from discovery through engineering delivery, and measure adoption to iterate on results.
ServiceNow provides an AI platform that automates workflows for businesses, serving 85% of the Fortune 500. It is a large company with a culture focused on AI innovation and empowering employees to focus on meaningful work.