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Responsibilities:
- Monitor and report SLA, SLO, and KPI metrics to leadership.
- Identify root causes and recommend corrective actions for underperforming SLAs.
Qualifications:
- Bachelor's degree and 8 years of experience or equivalent; active SECRET clearance.
- Two years of SLA management, advanced Excel, and data analysis experience.
Desired Skills:
- ITIL v4 certification, PMP, and ServiceNow experience.
- Experience with Power BI, Tableau, or Grafana.
Peraton
Peraton is a next-generation national security company providing IT operations, modernization, and enterprise solutions to government agencies and the U.S. armed forces. It is a large mission capability integrator and trusted partner whose employees solve complex challenges across the globe.