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Responsibilities:
- Provide Tier 3 technical support for ACWS users, troubleshoot complex application, system, and integration issues.
- Serve as a technical escalation point for Tier 2, coordinate with developers and technical teams to resolve incidents.
- Develop knowledge articles, support root cause analysis, and participate in Agile ceremonies.
Minimum Qualifications:
- Associate's degree in IT or related field, or equivalent experience.
- 5+ years of Tier 2/3 service desk or application support experience.
- Active Secret clearance or ability to obtain; U.S. citizenship required.
Desired Skills:
- Experience with Appian Platform or Appian-based applications.
- ITIL Foundation, CompTIA A+, Security+ certifications.
- Experience with ServiceNow, Jira, or similar tools.
LMI
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed, serving federal agencies in defense, space, healthcare, and energy sectors. Headquartered in Tysons, Virginia, the company emphasizes agility, collaboration, and delivering impactful results.