Technical Support Engineer (Armis)

What you get to do in this role:

• Resolve technical cases created by customers seeking help to understand or troubleshoot unexpected behaviors or answer technical questions.
• Provide amazing customer support experiences using skills that include building trust, showing empathy, and excellent communication via web, chat, email, case updates, and direct telephone support.
• Understand the ServiceNow platform and core functionalities, employing various diagnostic tools to isolate the potential cause of issues.

Qualifications and technical skills that will lead to success:

• At least 3+ years of experience in a similar role, with industry experience in Cyber Security (network security or application security) required.
• Technical networking knowledge in TCP/IP and the application layer, experience supporting Linux-based products, composing SQL queries, and working with databases.
• Experience with Docker/Kubernetes-based environments preferred, and scripting languages (Bash, Python or equivalent) preferred.

Additional Information:

• Work personas include flexible, remote, or required in office categories, assigned based on nature of work and location.
• ServiceNow is an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
• Accommodations are available for candidates requiring reasonable assistance during the application process.