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Responsibilities:
- Act as the technical expert for customers, providing support for Zimperium's mobile security solution.
- Research, diagnose, and resolve issues reported by customers, ensuring high satisfaction.
- Collaborate with customer success, development, and product teams across time zones.
Requirements:
- Bachelor's in computer science or IT, or equivalent engineering degree.
- 5+ years (senior) or 1-3 years (junior) experience in enterprise software customer support.
- Hands-on skills with Python, Java, SQL scripting, and cloud-based web applications.
Skills:
- Strong SQL, Python/Java scripting, Unix skills.
- Familiarity with mobile apps, MDM solutions, SIEM tools, and cloud architecture (AWS, Docker).
- Self-motivated with extensive troubleshooting and debugging knowledge.
Zimperium
Zimperium is the world leader in mobile security, providing AI-driven, on-device protection for mobile devices and applications. They are a fast-growing company with a mission to empower secure operations in dynamic digital environments.