Technical Support Engineer - PrivacyPro

Position Overview:

• You will provide technical and network problem resolution to end-users by performing a question-based diagnosis process.
• You will help complete IT questionnaires and assessments, working with hospital IT and pharmacy teams.
• You will occasionally cover overnight on-call rotation and travel up to 10% of the time.

Duties and Responsibilities:

• Answer inbound phone calls and respond to emails from customers on the technical support line.
• Assist customers with technical issues related to Bluesight products and analyze application data.
• Resolve issues and maintain high-end customer satisfaction and confidence.

Qualifications and Skills:

• Bachelor's degree in related field preferred and 2-5 years of experience in SaaS application support.
• Strong Excel, SQL, and database querying skills, with experience in MongoDB preferred.
• Certifications like CISSP, A+, Security+, or equivalent strongly preferred.

Why Bluesight:

• Competitive salary and eligibility for overtime pay.
• Unlimited vacation days and generous insurance coverage.
• 401(k) program with company match and a fun, collaborative culture.