Customer Support Engineer

Key Responsibilities:

• Provide high-quality technical support and resolve complex application issues through calls and emails.
• Perform root cause analysis and collaborate with engineering teams to ensure timely resolution.
• Create and maintain technical documentation and knowledge base articles.

Requirements:

• Proven experience in technical support or application troubleshooting with strong problem-solving skills.
• Solid understanding of databases, including MS SQL and database management concepts.
• Excellent communication skills in English and ability to manage multiple priorities.

Benefits:

• Competitive compensation and flexible remote work environment.
• Opportunities for professional growth and technical training.
• Collaborative culture with employee recognition and wellness initiatives.