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Responsibilities:
- Investigate, analyze, and resolve complex application and infrastructure issues using technical expertise and structured troubleshooting.
- Collaborate with global teams to support escalations and ensure effective issue resolution.
- Implement and monitor system health checks to proactively identify risks and minimize service disruptions.
Requirements:
- 9+ years of experience in Service Management, Application Support, or similar IT operations.
- Strong experience with databases, SQL queries, and database monitoring.
- Advanced knowledge of Windows and Linux operating systems and shell scripting.
Benefits:
- Healthcare coverage supporting physical and mental wellbeing.
- Flexible working arrangements including remote work options.
- Generous paid time off and access to continuous learning resources.
Confidential
The company provides high-availability cloud services supporting business-critical applications. It operates with global teams and emphasizes operational excellence and resilience.