Source Job

India

  • Investigate, analyze, and resolve complex application and infrastructure issues using structured troubleshooting.
  • Implement and monitor system health checks to proactively identify risks and minimize service disruptions.
  • Drive continuous improvement initiatives focused on application monitoring, reporting, automation, and technical support processes.

SQL Linux Windows AWS ITIL

16 jobs similar to Lead, IT Service Operations India

Jobs ranked by similarity.

India

  • Serve as primary contact for hosted clients during implementation, migration, and service delivery.
  • Monitor, troubleshoot, and resolve cloud infrastructure issues to maintain service availability.
  • Manage SQL database migrations, restorations, and configurations across cloud and data center environments.

Our partner is a technology company that provides managed cloud services and supports mission-critical healthcare technology platforms. The company fosters an inclusive, diverse, and remote-first culture.

India

  • Administer, monitor, and maintain Microsoft SQL Server and Oracle database environments to ensure optimal availability, reliability, and performance.
  • Perform routine database maintenance activities, including backups, restores, integrity checks, indexing, patching, and disaster recovery validation.
  • Manage database security, user access, permissions, and compliance with organizational standards.

Our partner is a technology-driven company responsible for maintaining the reliability, security, and performance of mission-critical database environments. They offer a collaborative environment built around integrity, teamwork, ownership, leadership, and continuous improvement with unlimited access to professional learning resources.

Brazil

  • Administer and maintain production database environments across cloud and hybrid infrastructure.
  • Troubleshoot database performance issues and support automation initiatives.
  • Collaborate with application and infrastructure teams to ensure operational excellence.

Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. They custom-curate Brazilian top 5% talent for their LATAM strategy, offering staff augmentation and employer-of-record services.

India

  • Act as senior technical authority in application support, ensuring stability, performance, and reliability of enterprise systems.
  • Partner with technology and business teams to define enhancements, production support strategies, and drive incident management.
  • Mentor junior analysts, influence operational practices, and improve system resilience in a global financial technology environment.

Jobgether is an AI-powered job matching platform that helps candidates get reviewed quickly and objectively against role requirements. They focus on using technology to connect top-fitting candidates with hiring companies.

$32–$43/hr
US

  • Maintain, support, and optimize enterprise applications, servers, and cloud infrastructure including AWS and Azure.
  • Diagnose and resolve infrastructure issues, manage backups, and automate tasks using PowerShell scripting.
  • Provide responsive technical support, maintain documentation, and collaborate with distributed teams to improve system reliability.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to ensure fair and efficient application reviews, and operate with a focus on innovation and professional growth.

$72,000–$80,000/yr
North America 6w PTO 16w maternity 16w paternity

  • Diagnose and resolve complex technical incidents across PACS, network, and Windows environments to maintain healthcare system reliability.
  • Manage production support and escalations, meeting SLAs, troubleshooting integrations, and validating data through SQLite queries.
  • Document processes, collaborate cross-functionally, and serve as a technical expert for infrastructure questions and tooling improvements.

PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. With over 800 hospital and clinic partners, the company empowers over 2 million patients and fosters a culture that embraces diversity, equity, and inclusion.

India

  • Manage, administer, and maintain customer infrastructure hosted on Microsoft Azure, including provisioning, configuring, and troubleshooting Azure Virtual Machines.
  • Administer and monitor Veeam Backup & Replication, configure Azure networking components like VNets, NSGs, Load Balancers, and VPN Gateways.
  • Manage Microsoft 365, Windows Server, and Linux environments, implement security best practices, and perform regular patching and cost optimization.

New Era Technology is a global technology solutions provider that securely connects people, places, and information with end-to-end solutions at scale. With a team of over 3,000 professionals, the company fosters a collaborative and growth-oriented culture focused on continuous learning and inclusion.

North America And Canada

  • Become an SME in production database troubleshooting and performance analysis across on-prem and Hyperscaler environments.
  • Own complex incident root cause analysis for multi-tenant PostgreSQL and MariaDB fleets at scale.
  • Develop observability and automation to prevent recurrence of critical issues and mentor cross-functional engineers.

ServiceNow provides an AI platform that helps businesses work smarter by integrating AI, data, and workflows. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent drive innovation.

India

  • This role supports product development, enterprise IT systems, and global supply chain operations in a fast-paced international environment.
  • You will lead application support, system improvements, and participate in full project lifecycle activities including requirements gathering, design, testing, and deployment.
  • The position requires 8+ years of IT analysis experience with expertise in SQL, Java, PLM/PDM systems, and collaboration with cross-functional global teams.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to streamline the application process and ensure fair review of candidates.

$127,050–$148,830/yr
Unlimited PTO

  • Tackle complex customer issues spanning multiple systems, collaborating across Product, Engineering, and Customer Success.
  • Lead cross-functional incident response, root cause analysis, and develop high-quality documentation and runbooks.
  • Analyze recurring issues to advocate for product improvements and contribute to automation and knowledge-sharing initiatives.

Immuta is the Data Provisioning Company, helping organizations provision secure, governed data access at speed. Founded in 2015, it has $267 million in total funding, is trusted by Fortune 500 companies globally, and operates as a hybrid workplace with offices in Boston, Columbus, and College Park.

Sri Lanka

  • Provide advanced Level 3 technical support across diverse client environments.
  • Troubleshoot and resolve complex Microsoft 365, Windows, infrastructure, networking, and security issues.
  • Contribute to automation initiatives, documentation, operational improvements, and internal system development.

They are a growing Australian Managed Services Provider delivering practical, reliable IT solutions to small and medium-sized businesses. As a founder-led organization entering a phase of growth, they are committed to building scalable systems and fostering long-term client partnerships.

Global

  • Administer, monitor, maintain, and optimize Microsoft SQL Server environments across the enterprise estate.
  • Define and promote database standards, governance, and best practices across the organization.
  • Drive performance tuning, query optimization, archiving, and broader data lifecycle management.

Talan is an international consulting group specializing in innovation and business transformation through technology. With over 7,200 consultants in 21 countries and a turnover of €850M, they are committed to delivering impactful, future-ready solutions.

$77,974–$97,468/yr
US Unlimited PTO

  • You will deliver ongoing technical configuration, enhancement, and optimization work across client environments.
  • You will apply deep platform expertise to implement enhancements and resolve complex configuration issues.
  • You will collaborate with Client Success and Product teams to translate technical needs into practical solutions.

Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. The company is an equal opportunity employer with a focus on client success and diversity.

India

  • Lead design, implementation, and support of enterprise-grade cloud solutions across AWS, Azure, and GCP.
  • Act as primary technical escalation point and trusted advisor for clients, driving operational excellence and continuous improvement.
  • Mentor and develop a team of cloud engineers, fostering innovation and adherence to best practices in DevOps, automation, and security.

AHEAD builds platforms for digital business by integrating cloud infrastructure, automation, analytics, and software delivery. They foster a culture of belonging and equal opportunity, with a focus on diversity and collaboration.

US

  • Provide remote L1/L2 technical support for server infrastructure incidents via phone, email, and chat.
  • Troubleshoot hardware and software in Windows Server, Linux, and VMware environments.
  • Collaborate with escalation teams and document incidents in ticketing systems.

CGS is a global IT consulting and solutions provider focused on enterprise technologies and healthcare. They foster a collaborative, dynamic culture and serve international customers.

Ireland

  • Diagnose and resolve complex production issues across Linux, Kubernetes, networking, storage, and GPU systems.
  • Act as a senior escalation point for critical incidents, collaborating with engineering teams on root cause analysis.
  • Develop tools and automation in Python, Bash, or Go to improve troubleshooting efficiency and observability.

The partner company provides advanced AI and cloud infrastructure solutions, supporting large-scale distributed computing and AI workloads. They operate in a fast-moving, collaborative environment with highly skilled engineering teams focused on cutting-edge technology and operational excellence.