Senior Technical Support Specialist
Remote regions
North AmericaBenefits
6w PTO
16w maternity
16w paternity
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Responsibilities:
- Investigate and resolve escalated technical incidents impacting providers and patients, meeting or exceeding SLAs for high-impact cases.
- Diagnose issues at the system level, including configuration, integrations, and workflow behavior.
- Query databases directly to validate application data, analyze behavior, and isolate root causes.
Requirements:
- 3+ years supporting production software systems with experience in SQLite, Windows Server, and networking.
- Proficiency in system diagnostics and troubleshooting complex applications.
- Strong communication skills and ability to lead technical calls with internal and external stakeholders.
Why Join Us:
- Work remotely with a competitive salary and benefits package including stock options.
- Enjoy four weeks of PTO, unlimited paid wellness days, and extended mental health coverage.
- Receive 16 weeks of parental leave top-up and be part of a diverse, inclusive culture.
PocketHealth
PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. With over 800 hospital and clinic partners, the company empowers over 2 million patients and fosters a culture that embraces diversity, equity, and inclusion.