What you’ll be doing:
- Troubleshooting software and hardware issues.
- Collaborating with internal teams to resolve escalated cases.
- Documenting solutions for knowledge sharing.
Who you’ll work with:
- Support Manager and fellow Technical Support Engineers.
- Customer Engineers, Technical Success Engineers, and Technical Account Managers.
- Product Management, Engineering, and Quality Assurance teams.
What you bring to the table:
- Practical experience in Information Technology, Engineering, or related technical field.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent written and verbal communication skills.
What you get when you join our team:
- Flexible time off to include paid holidays and volunteer time.
- Robust health, dental, and vision insurance plans on your first day of employment.
- Matched 401(k).
Illumia
Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. The company was built on the collective expertise of Transact Campus + CBORD, and brings together people, technology, and insight.