As a member of the Elite Support Team, you will work with premium customers, helping them troubleshoot PingFederate, PingAccess, PingDirectory, PingOne, PingID, and supported integration kits. Members of the Elite team are specialists providing an exceptional level of support, operating a follow-the-sun model to assist customers with their Ping solutions.

As a Senior Technical Support Engineer, you will play a critical role in ensuring seamless customer experiences by providing high-quality technical assistance. You will be part of the global support team, working on a shifted schedule that includes weekends to ensure continuous support coverage, while providing phone support and responding to alerts.

As an engineer in the Technical Support Engineering (TSE) team, you'll assist Kong customers in resolving complex technical issues. You will lead investigations, provide feedback to Product and Engineering teams, and create knowledge articles. Innovation is key, so you will look for better ways to improve tools and raise the bar on service for Global 5000 customers.