Job Description
The System Support Analyst II provides advanced technical assistance for Intelerad's medical imaging applications to customers across healthcare organizations. This role focuses on in-depth problem analysis, complex technical troubleshooting, and delivering exceptional customer support through multiple channels. The System Support Analyst II serves as a subject matter expert who ensures customer success through technical expertise, proactive communication, and collaborative problem-solving that directly impacts patient care delivery.
Key responsibilities include resolving complex technical issues, delivering exceptional customer support, managing customer relationships, collaborating across teams, and contributing to knowledge management.
About Intelerad
At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one.