Client Support Technician
Remote regions
USBenefits
Unlimited PTO
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Role and Responsibilities:
- Provide professional, friendly, and timely support for Softdocs products via email, chat, phone, and case management tools.
- Communicate clearly and positively to drive case resolution, and document every issue, action, and outcome accurately.
- Manage multiple open cases and prioritize effectively in a fast-paced environment.
Technical Skills Required:
- Knowledge of Microsoft SQL Server or comparable database (including DML commands).
- Familiarity with HTML, CSS, and JavaScript.
- Understanding of server and network fundamentals.
What You'll Get:
- 100% remote work from anywhere in the U.S. with direct access to leadership.
- Comprehensive benefits including Medical, Dental, Vision, 401(k), flexible PTO, and paid parental leave.
- Laptop/equipment stipend, professional development opportunities, and a people-first culture with long employee retention.
Softdocs
Softdocs is a leading provider of cloud-based document management and eForms solutions for education and the public sector. The company is fully remote, people-first, with an average employee tenure over 5 years and values of Candor, Curiosity, Collaboration, Grit, and Inclusivity.