The Technical Consultant (TC) is a functional and technical expert focused on customer engagement teams – consulting with customers and configuring the ServiceNow Core Business Transformation Products – all with the goal of accelerating and driving customer business outcomes. Optimize and leverage ServiceNow best practices with a strong focus on configuration versus customization. Support the engagements efforts such as specific process definition, gap analysis of current/future-state processes during workshops with key customer sponsors. Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities to improve their processes.

A Sr. Technical Consultant is a functional and technical expert focused on customer engagement teams – consulting with customers and configuring the growing ServiceNow Finance & Supply Chain Product Line, with the goal of accelerating and driving customer business outcomes. Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization.

As part of the Customer Outcomes team, you will work with customers to drive consumption, adoption, and customer satisfaction; ultimately helping customers grow their business on the ServiceNow platform. As a consultant, you will configure the ServiceNow BU/Portfolio products based on configuration best practices with the goal of accelerating customer business outcomes.

The Customer Outcomes Platform Architect is an advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall health of the platform. This is a highly consultative role that does not perform configuration on the platform, but guides both partner and customer resources to achieve their goals through leading practices.

Drive a business-critical public cloud infrastructure around the world. Responsible for network capacity augmentation as we grow. Design and deploy networks based on business and technical requirements. Validate problem descriptions and perform detailed problem diagnosis, track and update problems in trouble-ticketing system. Engage deeply in the sustainment function to proactively analyze network parameters to ensure issues are fixed before they cause an outage.

This role involves driving complex strategic deals and engaging at an executive level in solution designs for large enterprise workflows such as Order to Cash, Procure to Pay, Hire to Retire, Record to Report, etc. The role is responsible for engaging with ServiceNow’s executive team to understand and contribute to innovation opportunities in the market and platform. The Services Sales Architect will also participate in industry solutioning across verticals such as FinServ, Manufacturing, Technology, etc.

The Sr. Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team, consulting with customers and configuring the ServiceNow Platform products based on configuration best practices in order to accelerate and drive customer business outcomes. This role involves creation and delivery of platform solutions, supporting engagement efforts related to platform wide process definition, and leading customer design workshops across multiple ServiceNow platform products and capabilities.

We are seeking a skilled and knowledgeable professional to support, maintain, and develop within our Oracle Utilities Application Framework, CC&B Java, Oracle Database, XAI IWS Web Services, and CC&B configuration tools. This role involves developing on CC&B 2.3 with the flexibility and knowledge to work in later versions, designing CI/CD pipelines, preparing and executing deployments, database administration, collaborating with business leaders, and ensuring best practices in development and systems integration.

The Senior Solution Architect is an important member of our Pre-Sales team and works directly with customers, assist account managers in sales calls and business development, recommend business and technical solutions, and create statements of work. This is a customer-facing role with opportunities to shape the way we engage clients, deliver projects, and adopt new technologies.

This Principal Solution Architect, Core Business Workflows is a functional and technical expert consulting with customers on implementing a ServiceNow Workflows’ Solutions based on best practices–all with the goal of accelerating and driving customer business outcomes. These solutions include HR Service Delivery, Legal Service Delivery, Workplace/Facility Service Delivery, Employee Service Management Solutions and Finance & Supply Chain Solutions.