Drive the resolution of complex, high-impact, and highly visible global customer situations, ensuring exceptional customer satisfaction and value realization.
Develop and execute innovative implementation strategies to reduce time-to-value for CBS and HRSD suites and support adoption of adjacent ServiceNow products in Core Business Workflow.
Serve as the primary escalation point for critical customer issues not resolved by Support, Expert Services (ES), or Impact teams.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Serve as the primary strategic and technical interface across our Technology Partner ecosystem.
Guide ISVs building differentiated applications on the Now Platform.
Drive joint reference architectures and integration strategies with strategic technology partners as well as cloud providers.
ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers. It has an intelligent cloud-based platform that seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Drive AI-enabled partner growth through AI/ML architecture expertise and strategic business development.
Guide partners on hybrid architectures and multi-vendor AI strategies.
Drive technical co-innovation and commercial success for AI-powered partner solutions.
ServiceNow began in San Diego, California in 2004 and stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent, cloud-based platform seamlessly connects people, systems, and processes. They pursue their purpose to make the world work better for everyone.
Produce professional root cause analysis documentation for customers
Ensure the prioritization, planning, and execution of problem resolutions
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to customers. They have over 8,100 customers, including 85% of the Fortune 500®, and their intelligent cloud-based platform connects people, systems, and processes.
Administer, configure, and maintain the Ironclad contract lifecycle management (CLM) platform.
Partner with Legal Operations, Sales, Deal Desk, Finance, and Partner Operations to gather requirements and translate them into scalable Ironclad configurations.
Design, build, and optimize end-to-end contract workflows, including sales agreements, partner agreements, and non-disclosure agreements.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users trust GitLab to ship better and more secure software faster.
Serve as the technical expert in optimizing and leveraging ServiceNow best practices.
Support the engagements efforts such as specific process definition and gap analysis.
Lead technical aspects of project delivery and solution delivery for engagements.
ServiceNow provides AI-enhanced technology to over 8,100 customers. They connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work, and they are a global market leader.
Autonomously analyze performance of hotel chain connections to find root cause of problems and lead execution of solutions.
Independently determine any necessary action to maintain hotel chain connectivity within specific performance metrics.
Identify opportunities to enhance connection robustness or generate business value for accounts.
Agoda connects people to destinations and experiences, with great deals across millions of hotels and holiday properties, flights, and experiences worldwide. Agoda is part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Devising and reporting on integration development plans and strategies.
Implement robust and innovative architectures that leverage the full potential of ServiceNow’s Workflow Data Fabric to support data ingestion.
ServiceNow began in sunny San Diego, California in 2004. Today, ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Detailed Runbooks for daily operations and routine maintenance.
Documented Project Specifications and Standards for processes and technologies.
Technitask is a Canadian company delivering IT management, systems integration, software delivery, and consulting services. They have a team of SAP consultants, developers, project managers, data engineers, and security analysts creating value for customers.
Educate others about the ServiceNow platform by creating white papers.
Be the technical expert on the ServiceNow platform, advising customers on configurations vs. Customizations.
Lead customer design workshops focused on ServiceNow Platform and CRM and Industry Workflow Solution technology.
ServiceNow began in San Diego, California in 2004, with the goal of transforming how we work. Today, they are a global market leader, bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, connecting people, systems, and processes.