Remote Information technology Jobs • North America

The Principal Platform Architect (ServiceNow) is a technical advisory role, responsible for helping customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This role entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform.

This role involves guiding the enterprise platform strategy, architecture, and innovation roadmap for ServiceNow modules (ITSM, ITOM, ITAM, SPM, App Engine, IRM). The person in this role will bring deep technical expertise in the ServiceNow ecosystem and a strong understanding of ServiceNow modules supporting IT functions. Key responsibilities include architecture orchestration, platform strategy & governance, and executive & stakeholder engagement.

As a Technical Consultant, you'll be a functional and technical expert in the ServiceNow Expert Services Team, consulting with customers and configuring ServiceNow Core Business Transformation Products like HRSD, WSD, and LSD, driving customer business outcomes. You will optimize ServiceNow best practices with a focus on configuration, lead customer design workshops, and guide customers in documenting business requirements.

As a Technical Consultant, you will be a functional and technical expert in the ServiceNow Expert Services Team, consulting with customers and configuring ServiceNow Core Business Transformation Products such as HR Service Delivery, Workplace/Facility Service Delivery, and Legal Service Delivery. Your work will accelerate and drive customer business outcomes.

We are looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers in North America during CST/EST working hours. As a designated technical contact you will work with our customers to resolve complex technical problems with potentially very costly and far-reaching consequences. The TAM delivers proactive guidance to the customer.

The Customer Outcomes Senior Technical Consultant is responsible for configuring the Logik application (Configure, Price, Quote) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements. Participate in workshops with customers to assess current processes and establish future-state processes.

ServiceNow is seeking a driven Solution Architect to provide expertise to support customers and ensure they adopt, renew, and maximize their value from their ServiceNow investment. The Solution Architect will participate in the acquisition and retention of customers by leveraging the CRM applications and applying knowledge of ServiceNow across Industry applications. This is a hands-on Architect who is capable of going wide and deep on the solution with regards to people, process and technology.

As a key member of the Systems Administration team within Operations Engineering, you will be responsible for the administration and operations of the global cloud infrastructure that runs our SaaS product. Contribute to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud. Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.

The Integrations & Technical Support Specialist at ezCater plays a crucial role within the Partner Solutions team, focusing on the onboarding and support of API integrations with restaurant brands and third-party vendors. This role provides technical training, troubleshoot integration issues, and ensures seamless connectivity in ezCater's food delivery network, while enhancing technical knowledge and allowing for cross-functional collaboration.

This hands-on role focuses on the design, implementation, governance, administration, and maintenance of critical IT applications used across the company, ensuring smooth operation and optimal utilization of software solutions. You will manage productivity suites, collaboration tools, and AI solutions while driving FinOps, ensuring application security, and fostering cross-functional partnerships to support AuditBoard's strategic objectives.