Sr. Technical Consultant, ServiceNow, CRM- Manufacturing

The Team:

• Works with customers to help them achieve their business outcomes by providing prescriptive guidance.
• Drive consumption, adoption, and customer satisfaction.
• Ultimately help our customers grow their business on the ServiceNow platform.

The Role:

• Technical expert as of a customer engagement team – consulting with customers.
• Configuring the ServiceNow CRM and Industry Workflow products based on configuration best practices.
• Accelerating and driving customer business outcomes.

Qualifications:

• At least 4 years of configuration/development experience for complex, highly-capable, technologies.
• Demonstrated ability to influence and consult in a customer service environment.
• Experience with Web Technologies and working with SaaS technologies.

Additional Information:

• Up to 50% travel annually, driven by customer needs and internal meetings.
• Required ServiceNow Certifications or achieved within first 90 days: Certified System Administrator.
• Work Personas are categories that are assigned to ServiceNow employees depending on their work.