The Technical Consultant (TC) is a functional and technical expert focused on customer engagement teams – consulting with customers and configuring the ServiceNow Core Business Transformation Products – all with the goal of accelerating and driving customer business outcomes. Optimize and leverage ServiceNow best practices with a strong focus on configuration versus customization. Support the engagements efforts such as specific process definition, gap analysis of current/future-state processes during workshops with key customer sponsors. Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities to improve their processes.

A Sr. Technical Consultant is a functional and technical expert focused on customer engagement teams – consulting with customers and configuring the growing ServiceNow Finance & Supply Chain Product Line, with the goal of accelerating and driving customer business outcomes. Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization.

As part of the Customer Outcomes team, you will work with customers to drive consumption, adoption, and customer satisfaction; ultimately helping customers grow their business on the ServiceNow platform. As a consultant, you will configure the ServiceNow BU/Portfolio products based on configuration best practices with the goal of accelerating customer business outcomes.

Customer Care and Billing Architect will be responsible for re-architecting and redesigning multiple layers of the middleware to support performance tuning and mitigate chronic issues impacting customer facing digital channels. The focus will be on identifying failure, remediation, and refactoring to simplify, modernize, and optimize the middleware. A deep understanding of CC&B Product experience and utility process functional knowledge is required.

The Sr. Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team, consulting with customers and configuring the ServiceNow Platform products based on configuration best practices in order to accelerate and drive customer business outcomes. This role involves creation and delivery of platform solutions, supporting engagement efforts related to platform wide process definition, and leading customer design workshops across multiple ServiceNow platform products and capabilities.

Responsible for the installation and process design of the software to best fit our client needs. Responsible for initial system access, configuration, data mapping and transfer, report and dashboard design and configuration, and training clients on the software. Hands on leading technical aspects of the full software implementation process, which may include supporting our insurance Claims Administration, Policy Administration or Billing products.

The primary focus of this position is to provide the highest quality pre/post-sales technical consulting, and support to a variety of customers using the Actian products in mission-critical settings. The successful candidate must be able to work independently with minimal supervision, be thorough while being efficient, and contribute to team efforts through collaboration and knowledge sharing.

Communicate with customers and internal teams to explain products and implementation schedules. Review technical requirements, schedules, and customer interactions. Assist in Pre-Sales activity helping analyzing prospects’ business and technical requirements and developing service propositions that meet those needs.

Join Engine as a Supply Product Support Analyst, ensuring accurate and reliable inventory across lodging, air, and car rentals. This role involves technical troubleshooting, strategic thinking, and process building to solve API issues and drive system reliability. You will triage issues, support API connections, resolve pricing discrepancies, and build documentation to enhance supplier performance and member experience.

SPS Commerce is seeking a Lead Implementation Consultant focused on SAP S/4HANA to deploy SPS’s solutions and lead the seamless integration of brands onto the SPS Commerce platform. The consultant will consult and advise on project tasks for integrating e-commerce solutions with ERP systems, from close of sale through hand-off to the Customer Operations team, while exceeding customer expectations.