The Customer Outcomes Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.
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You will act as a problem-solver and a critical link from Discovery through deployment, ensuring that the delivered capabilities effectively support project objectives, epics and user stories. The role focuses on the post-deployment phase, verifying that the deployed software functions as intended in the target environment and meets all specified requirements and user expectations.
The Director, Enterprise Application Architecture is responsible for defining and executing the architectural vision that underpins Kinaxisβ enterprise business systems. This strategic leadership role focuses on application architecture, integration frameworks, and AI-enabled business solutions that drive digital transformation, operational excellence, and scalability. The successful candidate will be both a strategic thinker and a hands-on architecture leader.
As a Senior Enterprise Architect, you will discover, lead, and design human capital management (HCM) and financial-systems architecture and technology strategies in our Corporate Services domain areas. You will team with corporate services business owners and product teams to understand tactical and strategic needs. You will also create architectural views that describe our βsystem estateβ technology portfolio and guide business and product teams.
Lead the architecture, strategy, and execution of enterprise CRM platforms with a strong emphasis on hands-on technical leadership. Responsible for Salesforce architecture and governance, including CPQ, integrations, and automation that scale across Sales, Marketing, Customer Success, and Finance. Serve as both a strategic leader and technical architect, balancing long-term CRM roadmap planning with hands-on design, configuration, and optimization of Salesforce.