Role:
- Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
- Provide a variety of knowledge across multiple workflows.
- Work with the extended account team to form global roll out plans, extending platform expansion.
Responsibilities:
- Manage technical governance, and delivery operating model and governance.
- Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
- Support the sales effort by scoping and estimating the engagement and change orders.
Qualifications:
- 15+ years progressive experience as part of a professional services organization; or equivalent education/experience
- Management consulting experience
- Familiarity with Enterprise Architecture Framework like TOGAF, IT4IT, etc.
ServiceNow
ServiceNow is an AI platform company providing solutions to automate tedious tasks. With 85% of the Fortune 500® as customers, they're building an AI-native culture with technology and talent.