Role:

  • Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
  • Provide a variety of knowledge across multiple workflows.
  • Work with the extended account team to form global roll out plans, extending platform expansion.

Responsibilities:

  • Manage technical governance, and delivery operating model and governance.
  • Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
  • Support the sales effort by scoping and estimating the engagement and change orders.

Qualifications:

  • 15+ years progressive experience as part of a professional services organization; or equivalent education/experience
  • Management consulting experience
  • Familiarity with Enterprise Architecture Framework like TOGAF, IT4IT, etc.

ServiceNow

ServiceNow is an AI platform company providing solutions to automate tedious tasks. With 85% of the Fortune 500® as customers, they're building an AI-native culture with technology and talent.

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