Remote Information technology Jobs · Enterprise Architecture

The Customer Outcomes Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform.

Define and drive the strategic technology vision across enterprise systems and business capability domains, partnering with business and IT leaders to align investments, guide architectural decisions, and ensure technology roadmaps deliver value. The position requires assessing existing initiatives, rationalizing applications, and designing scalable, secure, and efficient technology solutions, influencing senior stakeholders and providing guidance on architectural standards.

The Customer Outcomes Platform Architect is an advisory role, responsible for helping customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall health of the platform. This is a highly consultative role that does not perform configuration on the platform.