Review technical training scripts, lesson plans, and sequence of operations documentation.
Validate training assessments to confirm they measure real competency and operational readiness.
Identify gaps, outdated content, and inconsistencies across the training library and drive updates.
Serverfarm is a leading developer and operator of data centers with over 750+ locations. They are revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies.
Undertake remote data collection, management, and initial analysis of Hitachi Vantara diagnostic data, including remote health checking and microcode management.
Schedule and deploy remote microcode upgrades to proactively maintain product health and collaborate with customers and partners to review results and provide guidance.
Contribute to the Technical Knowledge Base by documenting problems and solutions, escalate cases to specialist teams when required, and support the HRO function and operational escalations.
Hitachi Vantara is the data foundation trusted by the world's innovators, providing resilient, high-performance data infrastructure that enables customers to automate, optimize, and innovate. It is a diverse, global team of innovators who work on meaningful solutions to complex challenges, fostering an inclusive culture based on mutual respect and merit.
Lead the development and documentation of fourteen foundational IT Asset Management policies over 18 months, ensuring alignment with federal standards and audit readiness.
Translate complex IT asset management concepts and compliance requirements into clear, plain-language documentation accessible to users of varying technical backgrounds.
Conduct stakeholder interviews, synthesize multi-source data, and collaborate cross-functionally to gather inputs and validate policy drafts for organizational alignment.
Kentro, formerly IT Concepts, is a technology and business solutions company that delivers innovative services to support national missions, particularly for federal clients. The company fosters a collaborative, team-oriented culture, holds multiple ISO and CMMI certifications, and is recognized for its growth and positive workplace environment.