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Responsibilities:
- Drive root cause investigations
- Produce professional root cause analysis documentation for customers
- Ensure the prioritization of problem resolutions
Qualifications:
- 6+ years of experience with Project & Program Management with data center infrastructure and enterprise software
- Previous ServiceNow experience is strongly preferred
- Have working knowledge and applied skills in ITIL
Perks:
- Health plans
- Flexible spending accounts
- 401(k)
ServiceNow
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to customers. They have over 8,100 customers, including 85% of the Fortune 500®, and their intelligent cloud-based platform connects people, systems, and processes.