Service Desk Analyst (French Speaking)

Key Responsibilities:

• Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.
• Deliver excellent customer service and professional support.
• Escalate or reassign unresolved incidents to appropriate teams.

Skills and Experience:

• Experience using ServiceNow ITSM workflows.
• Strong customer service, listening, and communication skills.
• Ability to troubleshoot and resolve technical issues independently.

Additional Information:

• Committed to fostering a diverse and inclusive culture.
• Ensuring that everyone belongs and thrives.
• Supporting you during your application process.