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Key Responsibilities:
- Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests
- Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident Management Team
- Monitor and report on performance of IT systems and services
Qualifications:
- High school diploma or GED required. Experience preferred Service Desk or Customer Service experience
- Three (3) to five (5) years of experience in computer systems, customer support or IT support.
- Experience with ServiceNow IT Service Management System.
Minimum Skills:
- Strong ability to speak with clarity and articulation
- Ability to analyze issues and determine root cause and identify appropriate solutions.
- Ability to connect and build relationships with customers via virtual methods, phone, and email.
Cayuse Commercial Services
Cayuse Commercial Services delivers solutions that streamline the complexities of research administration, compliance, and collaboration. They empower universities to focus on their strategic goals, from increasing funding opportunities to simplifying the grant lifecycle. They are a growing company.