Cayuse Commercial Services

Provide customer service solutions within service level agreements using company and project quality and quantity standards. Provide prompt, reliable, and accurate information to customers while maintaining effective communication. Act as the escalation point for client/customer calls to resolve difficult situations or issues.

The Help Desk Agent position provides customer service solutions within service level agreements using the company and project quality and quantity standards. This includes providing prompt, reliable, and accurate information to customers while maintaining effective communication. The agent receives customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and timely manner. They operate within established guidelines and procedures to independently deliver a full range of services to the customer.