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Accountabilities:

  • Lead business analysis and process consulting for core ITSM capabilities.
  • Facilitate workshops and stakeholder interviews to document current-state processes.
  • Align process design to ITIL principles and ServiceNow leading practices.

Requirements:

  • 5–7 years of experience with the ServiceNow platform.
  • ServiceNow Certified System Administrator (CSA).
  • Understanding of ITIL® principles and service management best practices.

Jobgether

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

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