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Accountabilities:
- Lead business analysis and process consulting for core ITSM capabilities.
- Facilitate workshops and stakeholder interviews to document current-state processes.
- Align process design to ITIL principles and ServiceNow leading practices.
Requirements:
- 5–7 years of experience with the ServiceNow platform.
- ServiceNow Certified System Administrator (CSA).
- Understanding of ITIL® principles and service management best practices.
Jobgether
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.