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Principal Technical Consultant (Integrations/AI), Platform Products Expert Implementation Services

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North America

REST SOAP LDAP

Key Responsibilities:

  • Lead the technical design and implementation of complex ServiceNow solutions.
  • Act as the highest-level engineering authority for ServiceNow implementations.
  • Partner with ServiceNow Architects to translate architectural standards.

Minimum Requirements:

  • 7+ years of hands-on experience with the ServiceNow platform.
  • Expert-level understanding of ServiceNow architecture and integrations.
  • Strong experience with SDLC and DevOps practices for ServiceNow.

Preferred Qualifications:

  • Experience operating in large-scale, global, or enterprise ServiceNow environments.
  • Experience supporting or governing multiple ServiceNow delivery teams.
  • Experience working in Agile delivery environments at scale.

Genesys

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. They employ more than 6,000 people across the globe and cultivate collaboration to succeed, offering independence to make a larger impact.

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