Drive root cause investigations for the high impact/high visibility escalated issues.
Collaborate with the cross functional teams to achieve the best resolution for our customers.
Ensure the prioritization, planning, and execution of problems to achieve the best results for the company and our customers
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Own and improve the ITIL-aligned Problem Management process.
Lead RCA sessions using structured methods (5 Whys, Fishbone, Fault Tree).
Coordinate with Support, Application, Infrastructure, Developers, and Service Providers.
Eurofins Scientific is an international life sciences company, providing analytical testing services across multiple industries, ensuring safety and sustainability. With approximately 63,000 staff in over 950 laboratories across 60 countries, they maintain a decentralized and entrepreneurial network.
Support Cloud Platform leadership by maintaining documentation of roadmap priorities and project status.
Coordinate inputs from subject matter experts across Cloud, Product, Security, and Infrastructure to ensure information accuracy.
Coordinate change-management activities, informing all affected teams of timelines, decisions, and impacts.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company, they have a team of 22,500 people across 32 countries, and their corporate headquarters are in Dublin, Ireland.
Provides high-quality customer service for the efficient resolution of technology problems and requests.
Performs first-line troubleshooting for customers and takes ownership of all customer interactions.
Provides end user device management and support, including desktops, laptops, and PDAs.
Cayuse Commercial Services delivers solutions that streamline the complexities of research administration, compliance, and collaboration. They empower universities to focus on their strategic goals, from increasing funding opportunities to simplifying the grant lifecycle. They are a growing company.
Address and resolve non-major incidents and service requests.
Deliver excellent customer service and professional support.
Escalate or reassign unresolved incidents to appropriate teams.
Sysco is an international technology company. They value diversity and inclusion, focusing on individual potential and creating a welcoming culture for all colleagues.
Lead business analysis and process consulting for core ITSM capabilities.
Facilitate workshops and stakeholder interviews to document current-state processes.
Align process design to ITIL principles and ServiceNow leading practices.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead role in major incidents and ensure effective communication to stakeholders.
Monitor, control, and support service delivery, ensuring systems and procedures are followed.
Define and track service measures and KPIs to manage the performance of IT services.
RWS unlocks global understanding by growing the value of ideas, data, and content. The company values every language and culture and has a global reach, providing support services to over 7500 end users worldwide, with a dedicated team of over 500 staff across all regions.
Serve as the Request Management Subject Matter Expert for the efficient operation of Request Management within the ServiceNow platform.
Support demand management activities, including intake, assessment, prioritization, and routing of requests.
Develop, maintain, and analyze KPIs, metrics, dashboards, and reports using ServiceNow Performance Analytics; Power BI experience is a strong plus.
Emory Healthcare fuels professional journeys with better benefits, valuable resources, ongoing mentorship and leadership programs. They foster a supportive environment that enables employees to reach new heights in their careers and be what they want to be.
Ensure seamless communication between IT and other teams.
Help drive the organization's performance and resolution of issues.
Jobgether is a platform connecting job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and objectively.
Provide second‑level support for technical issues involving desktops, laptops, printers, mobile devices, software, and networks
Troubleshoot and resolve complex incidents, escalating when appropriate
Identify and resolve underlying problems affecting IT systems and services
DYOPATH is dedicated to providing outstanding IT service. They foster a collaborative environment where achievements are celebrated and employees are invested in and supported through certifications and career paths.
Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
Ensure customers are technically healthy and on the most recent version of our product
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Lead incident response as Incident Commander, coordinating teams, communications, and service restoration
Produce executive-level incident reports, run RCAs, and drive continuous improvement
Enforce change management and risk assessment for production changes
Truelogic is a leading provider of nearshore staff augmentation services headquartered in New York, delivering top-tier technology solutions to companies of all sizes. Their team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects.
Work within program management office to oversee multiple stakeholders and project schedule interdependencies
Effectively communicate with the geographically dispersed project team that includes subcontractors, subject matter experts, and client personnel
Work semi-autonomously with project stakeholders to resolve complex project scheduling issues
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed. They invest in technology and prototypes, bringing commercial-grade platforms and mission-ready AI to federal agencies. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors, enhancing outcomes for the government and driving lasting value.
Provide escalated technical support for complex issues impacting end users, applications, and infrastructure services.
Support daily IT support desk operations by using Fresh Service or Assyst and cloud-based services.
Assist in the design, execution, and maintenance of user provisioning and de-provisioning workflows.
Stratus is the market leader in brand implementation and maintenance, they transform how national brands connect with their customers. Every employee is a stakeholder in Stratus' success and the environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.
Manage the delivery of Major Incident Management functions, hands on as needed.
Ensure the restoration of normal service operations as quickly as possible.
Identify and implement continual service improvement opportunities across functions.
NBCUniversal is a leading media and entertainment company creating world-class content across film, television, and streaming. They own brands like NBC, Telemundo, and Peacock and operate theme parks, employing a talented workforce committed to community improvement and an inclusive culture.
Act as the primary point of contact for incident communication.
Monitor incident queues and escalate issues as necessary.
Facilitate post-incident reviews to identify underlying causes.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Its system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.