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Responsibilities:
- Manage Major Incident Management functions, providing hands-on support.
- Ensure swift restoration of normal service to minimize business impact.
- Deliver clear communication, keeping stakeholders informed throughout incidents.
Qualifications:
- 8+ years operating Global Major Incident Management services.
- Strong practical ITIL/ITSM skill set with an operational background.
- Proven ability to manage third-party providers and vendors.
Desired Characteristics:
- Experience with collaboration tools like MS Teams and Slack.
- Proficiency with PowerPoint, Excel, and other MS Office products.
- 3+ years’ experience in a technical role(s).
NBCUniversal
NBCUniversal is a leading media and entertainment company creating world-class content across film, television, and streaming. They own brands like NBC, Telemundo, and Peacock and operate theme parks, employing a talented workforce committed to community improvement and an inclusive culture.