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Key Responsibilities:
- Lead role in major incidents ensuring coordination of resolving parties.
- Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
- Be accountable for the quality of service and performance of the Service Delivery team.
Skills & Experience:
- ITIL Ver 4 Practitioner or demonstrable equivalent experience.
- Experience of working with a Service Desk tools and platforms
- Practical experience with ITSM/ITIL processes by developing, implementing and improving a process-based service management framework.
Desirable Skills:
- Exchange 2010 and above
- Working knowledge of networking technologies
- Knowledge of Mac OSX
RWS
RWS unlocks global understanding by growing the value of ideas, data, and content. The company values every language and culture and has a global reach, providing support services to over 7500 end users worldwide, with a dedicated team of over 500 staff across all regions.