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Incident & Escalation Management:
- Monitor and coordinate incident resolution (Jira, TDI TTS)
- Support escalation processes and lead the weekly Incident Board
- Prepare incident and escalation reports
Change Management:
- Evaluate and approve T IoT Hub change requests
- Lead weekly LCAB meetings
- Communicate, document, and track changes (Jira, Wiki)
Access Management:
- Handle user access requests and support access reviews
- Ensure PSA compliance
- Automate access processes (Power Automate, Jira)
Deutsche Telekom TSI Hungary Kft.
Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group, was Hungary’s most attractive employer in 2025. We provide a wide portfolio of IT and telecommunications services with more than 5300 employees, serving hundreds of large customers in Germany and other European countries.