Source Job

• Lead in addressing crisis situations in an operational environment.
• Support communication with top management and clients regarding incident resolution.
• Contribute to development of strategies to prevent incident occurrences.

Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group, recognized as Hungary’s most attractive employer in 2025. They provide IT and telecommunications services with over 5300 employees, serving hundreds of large customers in Germany and Europe, and are known for ethical practices and educational cooperation.

• Serve as the go-to IT partner for our Pakistan office, resolving Tier 1 and Tier 2 support requests with efficiency and care.
• Manage daily break/fix support for the PK team—ensuring equipment and access issues are resolved quickly and completely.
• Identify opportunities for process improvements and cost efficiencies in IT operations.

Brightwheel's vision is high quality early education for every child, supporting teachers, engaging parents, and enabling small businesses. They are the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.

Our future colleague is responsible for people, operations, budgets, project delivery and strategy. They will plan and supervise the operating of the given type of services, while maintaining respective service levels, deadlines, and budgetary limitations. They will work in close collaboration with lead service management involved and other connected units, on developing and optimizing processes on priorities.

Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group and provides IT and telecommunications services with over 5300 employees.

• Handle day-to-day IT operations and provide client-side support.
• Assist internal users with errors via the Jira service management system.
• Own and improve the end-user onboarding & off-boarding process.

BetterHelp aims to remove barriers to therapy and make mental healthcare more accessible. With over 30,000 therapists, they are the world’s largest online therapy service and invest in their team’s well-being and professional development.

• Act as the single point of contact for critical customer escalations.
• Lead internal war rooms, coordinating resources across teams.
• Drive Root Cause Analysis processes, translating findings into actionable steps.

Netomi is the leading agentic AI platform for enterprise customer experience. They work with the largest global brands and are backed by WndrCo, Y Combinator, and Index Ventures, helping enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

• Own end-to-end IT operations, increasing speed and consistency.
• Partner with People Ops and Engineering to ensure seamless employee lifecycle support.
• Partner closely with Security and Engineering to ensure IT processes support SOC 2 / ISO / future compliance needs.

Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows. The company partners with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.

• Deliver Tier 1 technical support via ticket, phone, and chat.
• Resolve issues involving operating systems, remote access, and software applications.
• Adhere to a monthly rotating shift schedule and participate in a weekly on-call schedule.

Cloudflare helps build a better Internet by running one of the world’s largest networks that powers millions of websites and other Internet properties.

• Collaborate with clients to gather and analyze requirements and propose tailored solutions.
• Provide guidance on ITSM and ESM best practices using the ITIL framework.
• Configure advanced technical solutions to meet specific client requirements or complex processes.

The Adaptavist Group is a global family of companies focused on teamwork, technology, and processes to help businesses improve. They specialize in enterprise software, tailored solutions, and services across various technology ecosystems like Atlassian, AWS, and Slack.

Lead cross-functional IT projects and programs spanning infrastructure, enterprise applications, and operations. Develop and maintain PMO-standard project documentation, including charters, project plans, RAID logs, communication plans, and post-implementation reviews. Collaborate with IT leadership to define and implement best practices in project governance, prioritization, and portfolio management.

At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency.

• Support the IT Transformation department in planning, executing, and monitoring IT transformation projects.
• Coordinate project activities, resources, and information for smooth operations and communication.
• Maintain project documentation, including plans, reports, minutes, and risk registers.

Redcare Pharmacy is Europe’s No.1 e-pharmacy, driven by passionate teams and cutting-edge innovation. They foster a healthy, collaborative work environment where every employee feels valued and inspired to contribute to their vision of accessible health for everyone.

• Accountable for managing contract fulfillment with focus on time, quality and cost.
• Coordinate service delivery activities between the organizational units and supervise their work.
• Manage financial and service reporting, along with the monthly billing procedure.

Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group and provides IT and telecommunications services with more than 5300 employees.

• Creates, monitors, and triages security signals; participates in SIEM evaluation and onboarding.
• Supports vulnerability management by tracking findings and driving remediation with service owners.
• Maintains identity and access hygiene in critical applications and enforces MFA.

Gametime is uniting the world through shared experiences, making it easy for people to discover and access live experiences. They support more than 60,000 events across the US and Canada, reimagining the event ticket industry.

• Support and unblock internal customers.
• Build scalable and efficient systems.
• Ensure processes are mature, well documented and easy to use.

Owner.com is the AI growth system for local restaurants, continuously improving SEO, marketing, and online ordering to grow first-party orders. The company has a team in the low hundreds with top talent from successful SMB software companies and is scaling to keep pace with customer growth.

Provide daily IT support for laptops, accounts, networking issues, and SaaS tools. Set up laptops for new hires and support onboarding/offboarding access. Maintain SaaS licensing, reclaim unused licenses, and support overall system ownership.

Founded in 2020, Mesh is the first global payment network for crypto, connecting hundreds of exchanges, wallets, and financial services platforms.

• Roll out new collaboration and Enterprise GenAI capabilities: run pilots, manage change/comms, create guides, and deliver training that drives adoption and safety.
• Design and ship automations (scripts, workflows, chatbots, AI agents) to streamline provisioning/deprovisioning, entitlements, group lifecycle, and tier-1 deflection.
• Build monitoring and alerting for SaaS health and key workflows; lead incident, problem, and change practices to reduce MTTR and prevent recurrences.

Mozilla Corporation shapes the internet for the better, backing brands like Firefox. With over 225 million users monthly, they focus on AI, social media, and security, aiming for an internet built for people, not companies.

• Implement and manage our MDM solution as well as configure and deploy laptops and mobile devices for new hires.
• Onboard new employees with device setup, account provisioning, and access management and serve as the first point of contact for employee tech issues.
• Manage user accounts across company systems, implement and maintain SSO and access controls, and conduct periodic access reviews.

My Funded Futures is transforming proprietary trading by providing traders with capital, tools, and community. They blend innovation, transparency and performance, helping traders scale faster; They are passionate about fintech, financial markets, and data-driven growth.

• Lead and scale a global helpdesk team delivering world-class employee support.
• Own the strategy and administration of core productivity tools (Microsoft 365, Google Workspace if applicable, Zoom, Slack, Okta/SSO, etc.).
• Partner closely with Security to enforce compliance, endpoint hygiene, access controls, and change management.

e.l.f. Beauty, Inc. is committed to clean, cruelty-free beauty. They have expanded to include e.l.f. Cosmetics, e.l.f. SKIN, Well People, Keys Soulcare, Naturium and rhode and have had 26 consecutive quarters of net sales growth.

• Daily review of Nessus and dCERT vulnerability reports to identify newly discovered risks.
• Validate and triage vulnerabilities to determine applicability to our systems, technologies, and environments.
• Create and manage incident tickets in ServiceNow, ensuring accurate categorization, assignment, and follow-up.

Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group, recognized as Hungary’s most attractive employer in 2025. With over 5300 employees, they provide a wide portfolio of IT and telecommunications services to hundreds of large customers in Germany and other European countries.

• Maintain internal control and momentum on critical accounts, consistently driving next steps.
• Act as the primary point of contact for customer support case escalations.
• Analyze trends in escalations to identify systemic issues and recommend improvements.

Ping Identity provides a cloud identity platform that makes digital experiences secure and seamless. They serve large enterprises worldwide and are headquartered in Denver, Colorado, with offices and employees around the globe. They have a culture that empowers employees to do their best work.

• Own system administration and configuration across Grüns’ core platforms.
• Define and own cross-system order flows, ensuring reliability across various platforms.
• Lead issue triage and incident management, coordinating with internal teams and external vendors.

Grüns is dedicated to bringing comprehensive and real nutrition to you through our gummies, formulated from 60 nutrient-dense and whole-food ingredients.