IT Manager

IT Operations & End-User Experience:

• Own end-to-end IT operations, increasing speed and consistency for onboarding, offboarding, laptop lifecycle, access management, and device security.
• Ensure reliable, scalable, and auditable IT processes as the company grows.
• Create a sense of urgency for the resolution of IT issues and act as the primary escalation point when there is friction.

Vendor & Tooling Management:

• Own the relationship with our IT vendor(s), including performance management, SLAs, and cost effectiveness.
• Evaluate when to optimize, replace, or bring capabilities in-house as we scale.
• Own tooling decisions across identity, endpoint management, and IT automation (e.g., Google Workspace, Rippling, MDM tools).

Security, Compliance & Audit Partnership:

• Partner closely with Security and Engineering to ensure IT processes support SOC 2 / ISO / future compliance needs.
• Ensure controls are implemented practically, balancing risk mitigation with employee velocity.
• Maintain audit-ready evidence for IT-owned controls and workflows.