Source Job

• Handle day-to-day IT operations and provide client-side support.
• Assist internal users with errors via the Jira service management system.
• Own and improve the end-user onboarding & off-boarding process.

BetterHelp aims to remove barriers to therapy and make mental healthcare more accessible. With over 30,000 therapists, they are the world’s largest online therapy service and invest in their team’s well-being and professional development.

Provide daily IT support for laptops, accounts, networking issues, and SaaS tools. Set up laptops for new hires and support onboarding/offboarding access. Maintain SaaS licensing, reclaim unused licenses, and support overall system ownership.

Founded in 2020, Mesh is the first global payment network for crypto, connecting hundreds of exchanges, wallets, and financial services platforms.

• Configure and manage corporate devices and secure endpoint access across a fully remote team.
• Maintain and secure core SaaS tools such as Okta and Google Workspace.
• Monitor and respond to internal security events and incidents.

XBOW is redefining the future of cybersecurity by building the world's first autonomous pentester, powered by AI.

• Design, automate, and scale the systems that power our internal operations and employee experience.
• Manage and evolve our SaaS ecosystem, identity platforms, and endpoint management tools.
• Define IT processes, evaluate new tooling, and work cross-functionally with Engineering, People Operations, and Security.

At Benepass we're making benefits easy and believe people are the most important asset to any company.

• Provide technical support to customers through email, screen sharing, and chat, responding within established SLAs.
• Own and resolve complex technical customers’ issues, partnering with Technical Support Specialists on their most challenging cases.
• Clearly explain complex solutions to customers and document them for future use.

Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security. They empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

• Provide expert support for our technology stack including Macs, iOS, Android, Rippling MDM/SSO, 1Password, Google Workspace, Microsoft Office, Slack, Zoom, Linear, and Notion.
• Own the complete employee lifecycle experience from onboarding through offboarding, managing access control, hardware provisioning, and ensuring audit-ready documentation.
• Identify opportunities to automate repetitive IT tasks, improving efficiency and reducing manual overhead.

Thatch is a fully distributed early-stage company using technology to change the way America does healthcare. They are a happy, friendly, high-velocity team.

• Administer and maintain Entra features like creating and editing Conditional Access Policies and implementing new Enterprise Applications to facilitate Single Sign On, SCIM provisioning, and other internal use cases.
• Act as an escalation point for front line support to meet internal OLAs; this requires strong troubleshooting skills and resourcefulness.
• Administer and configure a variety SaaS products including Atlassian, Slack, Adobe, Miro, and more and support efforts to deduplicate our SaaS suite, creating a single consistent tool set across all business areas.

Forbes Advisor is a new initiative for consumers under the Forbes Marketplace umbrella that provides journalist- and expert-written insights, news and reviews on all things personal finance, health, business, and everyday life decisions. Forbes Marketplace, a dynamic and fully remote company with approximately 600 employees globally.

• Providing remote virtual, telephone, chat, and email support for employees.
• Troubleshooting problems and providing immediate resolution, or performing additional research as needed to resolve issues.
• Creating and managing detailed tickets documenting requests, troubleshooting, and resolution of requests.

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk.

• Support a mix of Self-managed and GitLab.com (SaaS) customers, resolving complex issues through Zendesk tickets, merge requests, email, and video calls.
• Investigate and troubleshoot issues using Linux systems administration tools, logs, and the GitLab codebase, creating merge requests when needed to resolve customer problems.
• Create and update clear, reusable documentation and support content based on real customer interactions and edge cases.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Their mission is to enable everyone to contribute to and co-create the software that powers our world; as a high-performance culture, GitLab is driven by their values and continuous knowledge exchange, enabling their team members to reach their full potential while collaborating with industry leaders to solve complex problems.

• Serve as the go-to IT partner for our Pakistan office, resolving Tier 1 and Tier 2 support requests with efficiency and care.
• Manage daily break/fix support for the PK team—ensuring equipment and access issues are resolved quickly and completely.
• Identify opportunities for process improvements and cost efficiencies in IT operations.

Brightwheel's vision is high quality early education for every child, supporting teachers, engaging parents, and enabling small businesses. They are the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.

• Assist with day-to-day AWS operations.
• Help deploy Kubernetes workloads.
• Perform basic troubleshooting across services and AWS resources.

At Implicit, they've built the world's first No-Code Knowledge Engine for building AI Experts.

• Provides Tier 1 and Tier 2 application and infrastructure support for the VA Lighthouse program.
• Analyzes system and pipeline logs, escalates issues, and ensures high availability of services.
• Collaborates with engineering teams to support CI/CD processes and system operations.

VetsEZ is an equal opportunity employer.

• Serve as the primary escalation point for L1/L2 support on high-impact production issues.
• Analyze and resolve problems across endpoints (Windows, macOS, mobile devices), networking, cloud services, and critical enterprise applications.
• Perform detailed root cause analysis and develop preventative actions.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering best-in-class capabilities and shopper experiences. Backed by leading investors and headquartered in Chicago, it is one of the fastest-growing tech companies.

• Become a subject matter expert on the Iterable platform and build internal tools.
• Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers.
• Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows.

Iterable is an AI-powered customer engagement platform that helps brands create dynamic, individualized experiences at scale. They empower organizations to activate customer data and design seamless cross-channel interactions. Iterable has nearly 1,200 brands, has offices across the globe, and fosters a culture of innovation, collaboration, and inclusion.

• Solve complex tickets, summarize the cause, and recommend solutions.
• Communicate technical details at an executive level.
• Assist global teammates in driving long-running tickets to resolution.

At Atlassian, we're motivated by a common goal: to unleash the potential of every team through our software products designed for all types of work.

Support a global initiative to enhance the operational excellence of an AWS Connect Contact Center. Create standardized documentation, playbooks, and process flows. Analyze ServiceNow incidents to extract knowledge for documentation.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for large enterprises.

• Become a subject matter expert on all JobRobotix products.
• Partner with Account Management to build support documentation so customers can self-service their questions.
• Address customer support tickets and aid customers by phone and email to diagnose support issues.

Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. It is a Series D startup backed by First Round Capital, RRE Ventures, and others, and has been recognized by Forbes and Newsweek.

• Design secure file workflows, stand up identity, hardening networks, integrating APIs, and proving ROI fast.
• Wire up SAML/OIDC/SCIM with Okta or Azure AD, script automations with our API and webhooks, and unblock gnarly firewall and proxy issues.
• Run admin training and technical handoffs; produce crisp diagrams, runbooks, and KB articles.

Files.com is a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands.

• Improve access controls, endpoint security, and tooling across the company.
• Own and improve WorkOS's identity and access management systems.
• Partner with Infra to implement controls for least privilege, audit logging, and change management.

WorkOS builds tools and services for developers to help them implement authentication, identity, authorization, and overall enterprise readiness.

• Act as the primary IT point of contact, ensuring solutions-driven support.
• Lead SOC2 and ISO 27001 compliance initiatives with external partners.
• Manage the relationship with outsourced IT partner to maintain a secure environment.

Fantasy is a creative partner behind the world's biggest digital products, launching the next generation of intelligent experiences. For over two decades, they've partnered with industry leaders to shape products and services used by billions daily. They are committed to continually fostering a diverse, equitable, and inclusive workplace.