Source Job

  • Providing remote virtual, telephone, chat, and email support for employees.
  • Troubleshooting problems and providing immediate resolution, or performing additional research as needed to resolve issues.
  • Creating and managing detailed tickets documenting requests, troubleshooting, and resolution of requests.

O365 Azure AD Troubleshooting ServiceNow

20 jobs similar to Technology Support Analyst I

Jobs ranked by similarity.

3w PTO

  • Provide remote IT support and ensure clients receive top-notch technical assistance.
  • Handle system updates and hands-on troubleshooting.
  • Maintain high standards of IT service.

Intelligent Technical Solutions is a dynamic and growing company. They value collaborative problem-solvers with excellent customer service skills and a detail-oriented mindset.

  • First point of contact for IT support.
  • Resolve a high percentage of issues at first contact.
  • Requires knowledge of the core NBCU IT landscape.

NBCUniversal is one of the world's leading media and entertainment companies creating world-class content across film, television, streaming and theme parks.

  • Solve complex tickets, summarize the cause, and recommend solutions.
  • Communicate technical details at an executive level.
  • Assist global teammates in driving long-running tickets to resolution.

At Atlassian, we're motivated by a common goal: to unleash the potential of every team through our software products designed for all types of work.

Mexico

Provide timely and accurate troubleshooting for hardware and software issues. Manage and record all technical issues and resolutions using Intercom. Monitor health of customer environments and proactively tackle issues.

Redzone helps manufacturers make more product for less while greatly improving the employee experience by combining exceptional software and world-class coaching.

US

Provide professional and timely technical support via phone, chat, and ticketing system. Support initial mobile device setup, login credentials, application configuration, and user navigation. Accurately document and update support tickets in ServiceNow, ensuring compliance with contractual obligations and internal standards.

GovCIO is a team of transformers--people who are passionate about transforming government IT, delivering innovative IT services and solutions.

Provide remote technical support to end users. Troubleshoot and resolve IT incidents by performing initial diagnostics and applying standard procedures and corrective actions. Manage and resolve advisory requests.

Tietoevry Create creates durable technical solutions that deliver digital transformation at scale by blending strategic insights and thoughtful design with brilliant engineering.

  • Manage IT services and resolve complex technical issues for end users.
  • Support video/audio conferencing technologies for onsite and remote events.
  • Manage IT assets, deployments, and access management, contributing to governance and compliance.

foodora is part of the Delivery Hero Group, the world’s pioneering delivery platform with the mission to provide a fantastic ordering experience.

$58,240–$64,480/hr
US

  • Troubleshoot complex technical issues using SQL queries and external resources.
  • Serve as the primary escalation point for Tier 1 support staff.
  • Analyze ticket trends and propose long-term solutions to prevent repeat issues.

Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.

US

  • Serve as the go-to IT partner for our Pakistan office, resolving Tier 1 and Tier 2 support requests with efficiency and care.
  • Manage daily break/fix support for the PK team—ensuring equipment and access issues are resolved quickly and completely.
  • Identify opportunities for process improvements and cost efficiencies in IT operations.

Brightwheel's vision is high quality early education for every child, supporting teachers, engaging parents, and enabling small businesses. They are the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.

Europe

Assist the client with first level support. Provide support for computer systems in case of hardware and software incidents. Provide support of inventory units as well as support for local network printer systems.

Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.

Resolve IT issues for internal users through onsite and remote support. Lead onboarding and offboarding activities end to end. Independently diagnose and solve computer software and hardware problems.

Foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform with a mission to deliver an amazing experience—fast, easy, and to your door.

  • Administer and maintain Entra features like creating and editing Conditional Access Policies and implementing new Enterprise Applications to facilitate Single Sign On, SCIM provisioning, and other internal use cases.
  • Act as an escalation point for front line support to meet internal OLAs; this requires strong troubleshooting skills and resourcefulness.
  • Administer and configure a variety SaaS products including Atlassian, Slack, Adobe, Miro, and more and support efforts to deduplicate our SaaS suite, creating a single consistent tool set across all business areas.

Forbes Advisor is a new initiative for consumers under the Forbes Marketplace umbrella that provides journalist- and expert-written insights, news and reviews on all things personal finance, health, business, and everyday life decisions. Forbes Marketplace, a dynamic and fully remote company with approximately 600 employees globally.

US Mexico UK Australia Japan India Philippines

  • Proactively support the Turnitin product line via primarily email, (sometimes phone).
  • Triage all cases that are raised with product support in a timely manner.
  • Coordinate closely with the wider Global support team in a collaborative manner.

Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types.

Latin America Unlimited PTO

Provide daily IT support for laptops, accounts, networking issues, and SaaS tools. Set up laptops for new hires and support onboarding/offboarding access. Maintain SaaS licensing, reclaim unused licenses, and support overall system ownership.

Founded in 2020, Mesh is the first global payment network for crypto, connecting hundreds of exchanges, wallets, and financial services platforms.

India 5w PTO

  • Serve as the primary escalation point for L1/L2 support on high-impact production issues.
  • Analyze and resolve problems across endpoints (Windows, macOS, mobile devices), networking, cloud services, and critical enterprise applications.
  • Perform detailed root cause analysis and develop preventative actions.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering best-in-class capabilities and shopper experiences. Backed by leading investors and headquartered in Chicago, it is one of the fastest-growing tech companies.

Canada

Contribute to an established IT Service Desk team and improve the productivity of all StackAdapt employees. Support employees across diverse global locations, supporting every department within the company. Provide first-level support and resolve increasingly complex service requests and critical incidents.

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision.

$39,520–$39,520/hr
US

Field incoming client communications via phone, chat, and online customer portal. Train end users on how best to use PerfectServe’s phone, mobile, and web applications. Own basic-to-advanced troubleshooting efforts, identify root cause(s), and make configuration changes to resolve the issue.

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care.

US

  • Providing technical support for technical issues.
  • Assisting in active Technology projects.
  • Backup Presenter for IT Orientation.

Mercer Advisors has worked with families to help them amplify and simplify their financial lives by integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. They proudly serve over 31,300 families in more than 90 cities across the U.S. and offer a distinct work environment.

  • Provide exceptional guest experience.
  • Perform basic troubleshooting skills.
  • Utilize multi-tasking skills, with the ability to use several applications simultaneously.

We’re Sutherland and we are currently seeking enthusiastic and people-oriented professionals to join our dynamic team in supporting customers of one of our customers.

$70,000–$70,000/yr
EMEA Unlimited PTO 11w maternity

  • Communicate directly with customers via our Support Center.
  • Triage a diversity of support tickets as well as work on process improvement.
  • Help new and existing customers get up and running with our product, diagnose tricky situations, and aid companies in achieving their business goals.

Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They help teams send smarter messages using real-time behavioral data and believe in empathy, transparency, and responsibility.