Service Desk Specialist

Responsibilities:

-Lead the resolution of escalated and complex service requests, incidents, and problems across a global employee base.

-Act as a senior point of contact for IT Service Desk operations ensuring high-quality service delivery and adherence to SLAs.

-Drive process improvements by designing, implementing, and documenting IT workflows and knowledgebase content.

Qualifications:

-Minimum of 3 years of experience in a Service Desk environment.

-Deep technical expertise supporting macOS and Windows in enterprise environments.

-Excellent communication skills, both written and verbal, with the ability to communicate at all levels

Benefits:

-Highly competitive salary.

-Competitive Paid time off packages including birthday's off!

-Health benefits from day one of employment.