GovCIO

• Support the Operations Section Manager with personnel administration, strategic planning, and staff planning.
• Mentor network operations engineers in the practical application of current/emergent technologies, agile IT, ITIL and continuous improvement practices and techniques.
• Provide maintenance, patching, and troubleshooting support for NIHNet’s DWDM circuits (fiber rings) to ensure backbone redundancy to NIHNet.

• Optimize delivery of Deployable Communications Services.
• Maintain accurate records and audit trails of all material.
• Control and maintain GOVCIO and Government property.

Provide professional and timely technical support via phone, chat, and ticketing system. Support initial mobile device setup, login credentials, application configuration, and user navigation. Accurately document and update support tickets in ServiceNow, ensuring compliance with contractual obligations and internal standards.