This role delivers client facing services as part of C&W’s Remote Site Management service capability within C&W’s Manila based Portfolio Services Centre. C&W’s Remote Site Management service provides virtual and remote operational support and facilities coordination services for our client’s sites and operations across the Americas Region. You will organize and provide vendors to the client, third parties and C&W supplied services and functions.

Assist the Team Leader with daily team supervision, oversee manpower and operations, and organize vendor services for clients, while liaising with the client team and stakeholders. This role involves developing detailed site knowledge, responding to service requests, acting as the single point of contact (SPOC) between the client and RSM requirements, and formulating and measuring KPIs and SLAs. Responsibilities also include managing the OPEX budget, ensuring billing accuracy, and attending client meetings to address concerns.

We are seeking a dynamic, remote Legal Administrative Assistant to join a team of word processing, proofreading and administrative support staff located in our Phoenix, Arizona service center. As a Document Processor/Administrative Support Specialist, you will provide real-time assistance to clients in support of their time-sensitive project requests on your designated shift. You will work together with a team of individuals across multiple locations and shifts in an effort to provide the highest level of customer service and quality.

Support the Chief Executive and Chief Financial Officers to enhance their effectiveness by providing critical support. Manage the schedule and minimize time spent on email, meetings/calls. Respond and handle emails and other work where possible. Attend meetings and provide summaries for review as requested. Review and approve expense reports for direct reports. Handle and manage all travel arrangements. Handle all logistics for off-site management meetings.

As an Octave Credentialing Coordinator, you will play a vital role in ensuring the timely credentialing and renewal of all providers with payors, while effectively meeting the needs of multiple stakeholders including providers, operations, and revenue cycle teams. With a keen attention to detail and a strong desire to establish and maintain efficient systems, you will work towards achieving the company's strategic objectives.

We are seeking a reliable and detail-oriented Remote Data Entry Operator to join our team. The ideal candidate will have excellent typing skills, attention to detail, and the ability to work independently. This is a remote position, and the candidate must have their own equipment and a strong internet connection.

Coordinate multiple engagements and priorities simultaneously in a fast-paced environment, liaise between own team members and client teams in the US, assign and update team member engagement forecasts, and monitor status update compliance, engagement spend, and reports.

Seeking a reliable, proactive, and highly organized Administrative Assistant to support the smooth and efficient operation of the office. In this vital role, you’ll handle a wide range of administrative and clerical tasks, including supporting management and team members, coordinating travel and meetings, preparing reports, and maintaining well-organized filing systems. The ideal candidate will possess excellent written and verbal communication skills.

The Appeals Analyst is primarily responsible for reviewing and responding to written appeals, complaints, and disputes submitted by members, attorneys, and the Department of Insurance in accordance with Benefit Plans, ERISA and Federal guidelines and regulations. This includes processing appeals to facilitate the accurate administration of benefits and policies, investigating and summarizing findings regarding the appeals, and compiling supporting documentation. This individual will work as an effective interface between internal and external customers and maintain good member and partner relationships.

We are looking for a remote Online Verification Specialist (OVS) to join our team! The responsibilities of this role include verifying the information in the company’s database (with using the open Internet sources) and maintaining an up-to-date database in the corporate program.