Serco

Join a dynamic team supporting the US Navy within the Maritime Industrial Base. This role assists the Workforce Engagement Director by engaging with universities and suppliers on industrial workforce development, focusing on college graduates. It requires a self-motivated individual capable of interfacing with leadership, identifying issues, and driving plans to success, contributing to the construction and sustainment of the US Navy.

This role is a data-driven subject matter expert that provides matrixed support to operational organizations within the MIB. You will provide day-to-day analytic support to assigned customers, gaining a deep understanding of their business processes and data needs. Using that knowledge, you will define requirements, develop user stories, evaluate solution alternatives, and oversee the delivery of analytic tools and data products.

In this role, you will provide technical support to end users on a variety of issues via phone calls, document troubleshooting steps, resolve technical problems, and work with the IT Service Desk and other technical teams.