- Act as Subject Matter Expert for day-to-day operations, handling Level 1 IT/HR Helpdesk queries and triaging tickets using Zoho, Zendesk, or ServiceNow.
- Maintain employee records, process HR lifecycle changes, and coordinate with internal teams and external vendors to support HR, IT, Finance, and benefits queries.
- Assist with audits, payroll preparation, policy compliance, and continuous improvement of HR processes while working Wednesday to Sunday.