Manage our Jira support help desk, and ensure SLAs are met
Build and continuously improve the support processes
Triage customer issues by checking logs, running simple database queries
Converge provides businesses with clear, confident cyber protection by fusing cyber insurance security and technology. They deploy a proprietary data ecosystem underpinned by expert underwriting and comprises of top-tier professionals across underwriting, technology, and claims.
Keep customers (and your SLAs) happy, informed, and impressed; Explain things clearly to both code whisperers and non-tech humans.
Document new issues, throw helpful Knowledge Base nuggets into the mix; Prioritize your queue, drive clarity in communication, and proactively guide issues to resolution.
Chainguard is the secure foundation for software development and deployment. They provide guarded open source software, built from source and updated continuously, helping organizations eliminate threats in their software supply chains. They value customer obsession, intentional action, and trust.
Partner with sales to support enterprise opportunities, and help customers understand the value of Mirantis’ industry-leading AI and Kubernetes-based solutions.
Lead technical discovery sessions, demos, and proof-of-concept engagements with customers and partners.
Translate customer requirements into solution architectures leveraging Mirantis’ products and best practices.
Mirantis enables organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. As a Kubernetes-native AI infrastructure company, Mirantis combines open-source innovation with deep expertise in Kubernetes orchestration.