Triage, investigate, and resolve complex customer technical issues involving Chainguard Images, Docker, Kubernetes, and related modern tools.
Communicate professionally with customers to maintain satisfaction and SLAs, while bridging technical understanding for both technical and non-technical audiences.
Document issues thoroughly, engage in on-call rotations, and escalate bugs and feature requests to Engineering and Go-to-Market teams to drive product improvements.
Chainguard is a trusted source for secure, hardened, and production-ready builds of open source software. The company is venture-backed, serves major enterprise customers, and cultivates a remote-first, collaborative culture with a focus on intentional action and customer obsession.
Troubleshoot and resolve technical issues for Aerospike customers across diverse environments.
Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
Act as a customer advocate to ensure timely and accurate issue resolution.
Aerospike is the real-time database for mission-critical use cases and workloads. Aerospike powers millions of transactions per second with millisecond latency and is built for infinite scale, speed, and sustainability.
Triage and resolve customer issues across VPC deployments, APIs, and data pipelines
Help customers operate Unstructured in AWS, GCP, or Azure environments
Investigate issues across document processing pipelines and API behavior
Unstructured is setting the standard for enterprise data transformation in the age of LLMs and generative AI. They've secured over $65M from leading investors and power AI workflows across sectors, transforming various documents into scalable, AI-ready data pipelines.