Remote Information technology Jobs · Docker

Manage the technical support function for GraphAware Hume, a graph-powered intelligence platform. Provide advanced technical support to a global customer base, ensuring fast and effective issue resolution. Act as a bridge between customers and engineering teams, ensuring client issues are handled efficiently and professionally.

Troubleshoot complex technical issues and manage Linux and cloud environments. Collaborate with engineering teams to drive solutions and maintain operational stability. Provide support for SaaS platforms, including authentication and secure access workflows.

As a Technical Support Engineer, you will help our EMEA and global customers solve their wide range of technical issues with Dataiku, such as installation, security, and integration with other big data technologies. You will also collaborate with various internal teams to solve and escalate customer issues as needed.

Now looking for a Senior Support Engineering in North America to continue to make sure that all of our users (from enterprise customers to community members) have a best in class support experience. you will get a chance to set standard for delighting our customers and develop a deep knowledge of the low code & AI landscape while being part of building a best in class support team.

As the High Performance Computing Team Lead, you will lead the design, engineering, operation, and lifecycle management of high-performance computing (HPC) environments that support scalable and secure research workflows across HMS. You will administer compute clusters, manage workload scheduling systems, support secure compute platforms, and oversee user access and software environments.

The Support Specialist will assist in building, maintaining, and troubleshooting cloud and on-premises infrastructure environments used for customer demos and engineering testing. This role involves ensuring high availability, collaborating with presales and engineering teams, and implementing automation to enhance efficiency.

As a Technical Support Engineer, the first 2 months will be spent immersed in learning Neo4j’s products, support and other internal processes, and working support cases from customers to build up the appropriate level of experience. There will be opportunities to become deeply skilled in specific areas of interest within the product, acting as a Subject Matter Expert for the Field Engineering team, including Support. Also, be an integral part of the Support Engineering team.

Participation in the OTC operation (openstack based cloud technology). Participation in our PaaS squad. Handle ticket administration in our ticketing tool (SNOW, Jira), and work on issues. Implement changes on our platform. Cooperate within our international team. Automation tasks. Work in agile setup.

As an Effectual Cloud Migration Engineer, you will be an important member of a migration team assisting clients who are migrating from on-premises infrastructure or VMC to AWS cloud native services. You will work with a technical leader to implement, manage, and migrate workloads to AWS cloud environments. The engineer will utilize AWS-native services, containerization, serverless architectures, and advanced analytics capabilities.