As a Manager of Technical Account Management, you will be responsible for ensuring the success and satisfaction of Wiz customers in EMEA. You will oversee a team of highly skilled Technical Account Managers “TAMs” Technical expertise, customer-facing experience, and strong leadership skills will be essential in addressing both the technical and business requirements of the role. TAMs serve as the bridge between customers and the broader Wiz team.

You will get a chance to set standard for delighting n8n's customers and develop a deep knowledge of the low code & AI landscape while being part of building a best in class support team. Provide technical support to users via tickets, chat, and community forums and diagnose and troubleshoot issues related to n8n.

Debug and troubleshoot incidents with Sonatype products and solutions, reproduce defects and file actionable issues for product engineering, and replicate customer deployment environments for testing. Represent Technical Support and customer interests in Engineering and Product Management discussions. Contribute to and maintain our Knowledge Base.

As a NOC Engineer, you will be an entry point of communications for our customers and the first to monitor, maintain, troubleshoot, and recover the client's infrastructure. This role offers a good opportunity to develop your DevOps career by monitoring data centers, assessing faults, providing technical support, and troubleshooting issues. You will follow NOC procedures and communicate with customers.

The services team plays an important role in the successful setup, integration, and deployment of BigID's discovery tools, for our customers and implementation partners. This position also works to identify the root cause of any deployment issues and works with the larger team to help resolve them to ensure the success of the customer.

Manage mission-critical data applications and data platform. Drive impact by ensuring the uptime and reliability of applications, onboarding and training data analysts, and streamlining support through process improvements and automation. Collaborate with Platform Engineers, handle inbound requests, and provide technical guidance.

Help EMEA and global customers solve their technical issues with Dataiku through various communication channels. Communicate with the R&D team to solve complex issues. Document knowledge in the form of technical articles. Contribute to knowledge bases or forums within specific areas of expertise. Collaborate with customer-facing teams to ensure proper resolution.

As an engineer in the Technical Support Engineering (TSE) team, you'll assist Kong customers in resolving complex technical issues. You will lead investigations, provide feedback to Product and Engineering teams, and create knowledge articles. Innovation is key, so you will look for better ways to improve tools and raise the bar on service for Global 5000 customers.