Design and implement high-impact architecture solutions for enterprise customers, leveraging Azure, AWS and GCP focusing on infrastructure and cloud-native applications that meet their complex needs. You will collaborate with cross-functional teams to provide leadership in designing cloud-first and solutions that address the unique needs of each customer. This role requires a blend of technical expertise, strategic thinking, and hands-on experience.
Lead the architecture and delivery of validated Health and Life Sciences (HLS) solutions using modern cloud platforms in public cloud environments—primarily Azure and AWS. Design, deploy, and maintain secure, compliant, and scalable solutions for regulated HLS customers. Leverage expertise and industry knowledge to deliver robust solutions aligned with HLS regulatory requirements, ensuring reliability, data integrity, and operational excellence across managed cloud offerings.
The Manager of Technical Support Engineering will lead the global technical support team. This player-coach role requires a leader who can manage a high-performing team and step in to directly support customers during peak demand. You will be responsible for ensuring Dragos can consistently meet support SLAs, drive timely issue resolution, develop team talent and continuously improve support processes to ensure we deliver outstanding customer outcomes. The role involves leading and managing the global Technical Support Engineering team by providing guidance, mentorship and professional development. Ensure consistent adherence to SLAs, particularly first-response time and resolution metrics and resolving support tickets when the team is at capacity or during high-severity escalations. Partner with Engineering, Product, Customer Success and Field Operations to drive customer issue resolution and advocate for customer needs.
As a Technical Support Engineer, you'll be a member of the fast-growing Customer Experience team, responsible for providing specialised support for Grafana Labs customers. You'll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. In this role, you’ll also get hands-on experience with a multitude of unique open source projects providing extensive learning opportunities within our Cloud, Enterprise, and Open Source offerings.
You will be responsible for owning the end-to-end technical relationship with customers and interfacing with the MinIO engineering and support team to assure a world-class experience to customers. You will work closely with the rest of the Customer Experience team along with the Engineering, Support, and Sales teams to assure customers are successful in POC, onboarding, production, and beyond.
We are looking for an experienced and motivated Consultant to play a key role in our award-winning Cloud Solutions team. This remote position offers an exciting opportunity to work alongside a diverse and talented group of professionals, designing and implementing innovative cloud technology solutions for a range of clients. As a Consultant, you will be a technical subject matter expert responsible for delivering high-quality, scalable, and resilient cloud solutions.
Orchestrate an industry-leading customer experience, drive Grafana Labs’s worldwide growth by becoming a strategic partner of existing customers to ensure they are happy, successful and realizing genuine value. Design the observability maturity journey of customers and assist them on that path, conduct regular technical reviews and health checks to ensure client success.
The CIS Observability and Monitoring Engineering team seeks a Datadog Engineer to develop enterprise-wide Datadog solutions. As a Datadog Engineer, you will gather requirements, participate in planning and development, provide support, and define monitoring best practices. You will also work with technology partners and assist with special projects.
Join the Support Services team at EDB as a Principal Support Engineer, where you'll manage Postgres databases, offer guidance to clients, and implement best practices. This fully remote role in Australia involves technical leadership in customer support, issue management, and collaboration with internal teams to enhance customer experiences with EDB analytical solutions.
As a Tier 3 Technical Support Engineer, you will resolve complex technical issues and closely collaborate with backend development teams. Your main focus will be expert-level troubleshooting, with additional opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies.