10 results
FiltersTroubleshoot complex technical issues and manage Linux and cloud environments. Collaborate with engineering teams to drive solutions and maintain operational stability. Provide support for SaaS platforms, including authentication and secure access workflows.
Seeking a skilled technical support engineer to join a global team delivering exceptional customer support for cloud-based solutions. You will troubleshoot complex technical issues, design scalable support solutions, and ensure a seamless customer experience. You will collaborate with product, engineering, and support teams to resolve problems efficiently while documenting and automating processes to enhance operational efficiency.
As a Technical Support Engineer, you will help our EMEA and global customers solve their wide range of technical issues with Dataiku, such as installation, security, and integration with other big data technologies. You will also collaborate with various internal teams to solve and escalate customer issues as needed.
This is a hands-on role for technically skilled professionals who thrive on helping customers solve complex problems, accelerate adoption, and drive real business outcomes with Grafana. As a Solutions Architect, you’ll be a trusted technical partner guiding organizations through onboarding, implementation, and expansion by offering support, best practices, and proven strategies.
The Manager, Platform Support will be a key leader responsible for the operational excellence, technical maturity, and process adherence within our global Platform Support team. You will manage the day-to-day operations supporting our mission-critical SaaS platform, ensuring high availability and stability for our extensive global customer base. This role is crucial in upholding the high standards for process, accountability, and scalable operations that define our high-growth environment.
This role is ideal for someone who thrives at the intersection of technical depth and customer impact. You’ll partner closely with sales, product, and engineering—leading technical discovery, designing scalable solutions, and showing customers how to operationalize AI-ready data pipelines using Unstructured. You’ll be deeply hands-on: building demos and prototypes, testing integrations, and advising on real-world deployments.
Participation in the OTC operation (openstack based cloud technology). Participation in our PaaS squad. Handle ticket administration in our ticketing tool (SNOW, Jira), and work on issues. Implement changes on our platform. Cooperate within our international team. Automation tasks. Work in agile setup.
Serve as the primary technical expert for key enterprise customers in the APAC region, leading the resolution of critical and complex customer issues while driving process improvements to increase the efficiency and scalability of our support organization. Proactively engage with enterprise customers to provide hands-on troubleshooting and resolution for critical technical issues.
The team exists between Support/TAC (Technical Assistance Center) and Engineering. Members of the team may work with new products and software very early in the new product lifecycle, provide training, replicate a complex issue or help improve features for supportability and usability. You will be engaging with Cortex Cloud–The code to cloud to SOC platform that secures apps from code to runtime.
At Grafana Labs, your mission is to redefine post-sales technical partnership as an Observability Architect, serving as the technical owner of long-term customer success, architecting and guiding the implementation of complex observability solutions, building strategic relationships with engineers, SREs, and architects, and representing the technical voice of customers internally.