Keep customers (and your SLAs) happy, informed, and impressed; Explain things clearly to both code whisperers and non-tech humans.
Document new issues, throw helpful Knowledge Base nuggets into the mix; Prioritize your queue, drive clarity in communication, and proactively guide issues to resolution.
Support different, larger customers during escalation processes in a leading role.
Be actively involved in evaluating and possibly improving existing processes.
Provide hands-on support to our key-customers in order to help them overcome technical challenges.
HiveMQ is the Industrial AI Platform helping enterprises move from connected devices to intelligent operations. Built on the MQTT standard and a distributed edge-to-cloud architecture, HiveMQ connects and governs industrial data in real time, enabling global leaders to operationalize AI and drive innovation at scale.
Own, troubleshoot and resolve customer technical issues (Zendesk tickets)
Contribute to our back office / tooling roadmap
Cryptio builds infrastructure to bring financial integrity to the crypto economy. Their enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations. They have raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay.
Cultivate and advocate for standard DevOps practices.
Implement standards to meet security requirements.
Provide DevOps services to alleviate the workload of development teams.
Appfire creates software that empowers teams to break silos and collaborate seamlessly. They are a remote-first company with 850+ employees across 28 countries, fostering an environment where everyone is respected.
Maintaining and updating Glia’s core infrastructure.
Troubleshooting and resolving infrastructure-related issues.
Improving our security posture.
Glia provides AI customer service solutions for banks and credit unions, unifying AI and human agents across all conversations via their ChannelLess® Architecture. They are valued at over $1 billion, have been named a Deloitte Technology Fast 500™ company for five years, powers over 700 financial institutions and maintains an industry-leading 72 NPS.
Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues.
Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs.
Partner with Deployed Engineering to support critical enterprise customers.
LangChain's mission is to make intelligent agents ubiquitous, helping developers build mission-critical AI applications across the entire agent development lifecycle. Founded in 2023, LangChain powers top engineering teams at companies like Replit, Lovable, Clay, Klarna, LinkedIn, and more.
Own the intake, triage, and routing of support requests for all product areas.
Conduct thorough troubleshooting of customer requests to identify root causes.
Support monthly and quarterly Technical Check-Ins with customers.
Transcend is building the privacy platform that easily embeds privacy into your entire tech stack. They are growing quickly, backed by top-tier investors and are proud to serve some of the world's most iconic brands. They are driven, kind, and know how to balance work, life, and memes.
Standardize CI/CD pipelines (GitHub Actions) and Helm charts across 10+ microservices
Build centralized logging, metrics, and alerting (currently a gap)
Extend Terraform to cover full AWS infrastructure
Kiefer Tech delivers cutting-edge AI, robotics, and enterprise solutions across Greece and the EU, leveraging over 20 years of engineering heritage from the Green Energy sector. As the technology arm of Kiefer, they are guided by innovation, quality, and long-term client partnerships and are building sovereign AI infrastructure.
Cloud Engineering experience with AWS, GCP, and/or Azure.
Designed and maintained CI/CD process and tools.
In-depth experience with orchestration and config management tools.
Bluelight is a leading software consultancy dedicated to designing and developing innovative technology that enhances users' lives. They focus on quality and customer satisfaction, fostering a collaborative and enriching work environment where each team member can grow and thrive.
Contribute to building and operating the infrastructure that supports the HackerOne platform.
Improve the reliability, security, and scalability of our systems.
Design and operate highly available cloud systems and apply best practices for reliability, observability, and security.
HackerOne is a global leader in Continuous Threat Exposure Management (CTEM). The HackerOne Platform unites agentic AI solutions with the ingenuity of the world’s largest community of security researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. They combine the ingenuity of the largest security research community with a best-in-class AI-powered platform, trusted by the world’s top organizations.
Designing and developing technical integrations that connect Chainguard products to partner platforms.
Building and maintaining our security advisory system, including schemas, APIs, and data feeds.
Owning integrations with major cloud platforms, including GCP, AWS, and Azure.
Chainguard is the secure foundation for software development and deployment. They help organizations eliminate threats in their software supply chains by providing guarded open source software. Chainguard is founded by industry's leading experts on open source software, security and cloud native development and they built the largest library of open source software that is secure by default.
Manage and troubleshoot Linux-based systems in production and non-production environments.
Improve infrastructure automation, monitoring, and operational processes.
Assist with incident response, root cause analysis, and continuous improvement.
Higher Logic provides online communities and communication tools to help organizations build, retain, and grow their member or customer base. They are a global company with offices throughout the US, Canada, and Australia, serving more than 3,000 customers.
Design, build, and maintain cloud and server infrastructure.
Develop, optimize, and operate CI/CD and GitOps pipelines (GitLab CI, Jenkins, Argo CD).
Implement and manage container platforms using Docker and Kubernetes.
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group and was Hungary’s most attractive employer in 2025. They provide IT and telecommunications services with 5300+ employees, serving hundreds of large customers, corporations in Germany and other European countries. The company has four sites in Budapest, Debrecen, Pécs and Szeged.
Contribute to and support Azure DevOps and CI/CD pipelines.
Expleo is a global engineering, technology, and consulting service provider that helps clients achieve their ambitions and future-proof their businesses. They operate in 30 countries, offering a blend of bold thinking and reliable execution to fast-track innovation.
Responsible for security and integrity of the underlying infrastructure, safeguarding the platform from potential vulnerabilities, threats, and attacks.
Developing and maintaining tools for Global Security in order to deliver vulnerability management platforms for application triaging and continuous compliance.
Making sure that the platform is compliant with the best industry practices and standards for security (ISO27001, C5, SOC2).
Docplanner empowers patients by giving them access to leave and read reviews about their visit and provide doctors with the technology to manage bookings easily and save time. They are a leader in 13 countries with over 2,900 employees globally and maintain a startup mindset with a diverse group of ~325 people in Docplanner Tech.
Collaborate with the team to design, build, and maintain a robust and scalable infrastructure.
Manage and optimize Linux-based systems to ensure high availability and performance.
Utilize Kubernetes to orchestrate containers and maintain containerized applications effectively.
As Europe’s No.1 e-pharmacy, Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. They strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to their vision “Until every human has their health”.
Support the DevOps team in maintaining and improving Ada’s infrastructure
Debug incidents, triage issues, and help resolve system failures
Jump into small but meaningful projects involving AWS, Terraform, monitoring, CI/CD
Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands.
Perform health checks, optimize monitoring and executing deployments in cloud environments
Automation with Infrastructure-as-Code and configuration management tools
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group and was Hungary’s most attractive employer in 2025. They provide IT and telecommunications services with more than 5300 employees and have hundreds of large customers, corporations in Germany and other European countries.
Recommend best practices for AWS cloud architectures and use of AWS resources
Provide leadership in managing AWS resources and deployment
Manage Continuous Integration and Release deployment processes with tools like Bitbucket, GitLab, and Terraform
Jobgether is a platform providing AI-powered matching to ensure applications are reviewed quickly and fairly against core requirements. They identify top-fitting candidates and share the shortlist with the hiring company.
Partner with Sales to identify business opportunities aligned with our platform.
Collaborate with customers to understand their CI/CD architecture and workflows.
Advise customers how to migrate from their existing solutions to Buildkite’s uniquely differentiated platform.
Buildkite's mission is to unleash the potential of every developer on the planet. They provide a fast, reliable, and secure platform used by software engineering teams, including Canva, Slack, Uber, and Airbnb. They value kindness, autonomy, and collaboration and foster an inclusive and innovative culture.
Design, deploy and maintain a cloud infrastructure to support a Dataiku SaaS offering mainly on AWS and Azure and GCP
Continuously improve the infrastructure, deployment and configuration to deliver more reliable, resilient, scalable and secure services
Automate as much as possible all technical operations
Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. They connect many data science technologies and integrate the best of data and AI tech.