Provide advanced support and product expertise to largest customers.
Perform root cause analysis, debugging and troubleshooting across Atlassian products.
Participate in customer-facing calls communicating progress updates and action plans.
Atlassian's software products help teams all over the planet. Their solutions are designed for all types of work, and they believe that the unique contributions of all Atlassians create success.
Troubleshoot technical issues, speaking with customers about their needs, questions, and concerns.
Collaborate effectively within Customer Success, Product Engineering, and other Neo4j teams to understand and resolve customer issues.
Streamline and improve processes, tools, Neo4j’s product offerings, and the overall customer experience.
Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden patterns and relationships across billions of data connections deeply, easily, and quickly. Over 84% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe.
Carry out deep investigations into users' issues to provide bug localization for our developers.
Provide technical support via email, internal Slack channels, and other channels.
Contribute to product development based on the customers' common problems and needs.
JetBrains creates B2B products intended to help developer productivity engineers deliver a better development experience across their organization. The company offers a suite of tools and technologies to empower developers and teams.
Develop a deep technical understanding of Cribl Stream and our other products
Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Cribl is a data engine for IT and Security helping the biggest names in the most demanding industries solve their most pressing data needs. They are a fast-growing, remote-first company that believes in empowering their employees to do their best work.
Troubleshoot complex product, integration, and data stack issues for customers.
Reduce Engineering dependency through deep debugging and clear root-cause analyses (RCAs).
Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve escalations.
At Atlan, they're changing how teams deal with overwhelming data by providing an active metadata platform. They empower ambitious teams across industries to unlock the full potential of their data and are backed by Insight Partners.
Build services for data processing with data entry included.
Collaborate with the cross-functional development team to optimize implementation and usability.
Exadel is an AI-first global tech company with 25+ years of engineering leadership. They have 2,000+ team members and 500+ active projects powering Fortune 500 clients. Their people are ambitious, collaborative, and constantly evolving, with a culture that challenges ideas and values every voice.
Als Entwickler:in bist Du mitten im Teamgeschehen – gemeinsam diskutieren wir offen und finden technische Lösungen, die machbar sind und wirklich funktionieren.
Du arbeitest eigenständig und gehst Herausforderungen aktiv an – und dank kurzer Wege und klarer Kommunikation finden wir schnell eine Lösung, egal ob es im Code hakt oder im Prozess.
Mit Deinem Code bringst Du unsere Plattform ständig nach vorn – Du denkst kritisch mit, verbesserst laufend bestehende Konzepte und achtest dabei auf Skalierbarkeit, Stabilität und Qualität.
Lexware develops commercial software solutions for self-employed individuals and small businesses, making it a market leader in Germany. Their business solutions, networks, and company knowledge for accounting, payroll, taxes, and finances support their customers so they can focus on their business.
Work with cutting edge infrastructure tools like Docker, Kubernetes, Terraform, Helm, and Istio
Accelerate development across the company with faster, safer, and more frequent deploys
Meaningfully improve developer happiness and productivity across the company with better development tools and workflows
Super.com helps people save more, earn more, and get more out of life. For employees, it is an opportunity to grow, make an impact, and unlock your full potential; they invest in learning, celebrate bold ideas, and create pathways for career growth.
Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues.
Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs.
Partner with Deployed Engineering to support critical enterprise customers.
LangChain's mission is to make intelligent agents ubiquitous, helping developers build mission-critical AI applications across the entire agent development lifecycle. Founded in 2023, LangChain powers top engineering teams at companies like Replit, Lovable, Clay, Klarna, LinkedIn, and more.
Own the end-to-end technical support experience for assigned Premium and Enterprise customers.
Act as the primary technical point of contact for escalations, complex issues, and operational coordination.
Build long-term technical relationships with customer stakeholders (DevOps, SRE, System Administrators, CTO-level).
Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They power everything from real-time communication and streaming to enterprise AI and secure web applications and have 550+ professionals on their global team.
Responding and resolving escalated technical questions from internal and external clients
Deliver an outstanding customer service experience
Tracking and documenting issues in the case management system
Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Their software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns seen across the world.
Manage and troubleshoot Linux-based systems in production and non-production environments.
Improve infrastructure automation, monitoring, and operational processes.
Assist with incident response, root cause analysis, and continuous improvement.
Higher Logic provides online communities and communication tools to help organizations build, retain, and grow their member or customer base. They are a global company with offices throughout the US, Canada, and Australia, serving more than 3,000 customers.
Architect, develop, ship, monitor, and maintain throughout the whole software development life cycle.
Use your experience, hands-on, thinking outside the box, and can-do attitude to solve complex problems.
Lead by example and mentor those around you to push boundaries and excel.
AUTO1 Group is revolutionizing the automotive industry with cutting-edge tools and applications. They have a remote-first team, and value diversity, open communication, and direct communication which creates a truly international and diverse working environment with more than 100 different nationalities.
Writes scripts to figure out why some technical thing is not working.
Quicknode is a cloud-based infrastructure company powering the blockchain ecosystem, aiming to empower global innovators to build Web3 enabled businesses using blockchain technology. They are a global remote team of over 120 maintaining high performance global data infrastructure, backed by investors like Tiger Global and SoftBank.
Function as a consistent point of contact for a named portfolio of Personalized accounts
Provide answers, share standard methodologies and solve the most complex technical issues that Segment’s largest enterprise customers are facing
Act as a coordinator for escalated customer issues
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a dedication to remote-first work and a strong culture of connection and global inclusion, Twilio fosters a vibrant team with diverse experiences.
Investigate, diagnose, and resolve data-quality issues in large-scale backend systems.
Design and implement Java-based repair and correction pipelines for high-volume datasets.
Debug and fix issues in existing Java codebases supporting distributed systems.
South Geeks connects top-performing engineers from Latin America with global organizations building meaningful, long-term products. They focus on high-impact work, strong technical environments, and creating spaces where professionals can grow, contribute, and thrive.
Maintaining and updating Glia’s core infrastructure.
Troubleshooting and resolving infrastructure-related issues.
Improving our security posture.
Glia provides an AI customer service solution for banks and credit unions, unifying AI and human agents across every voice and digital conversation through its ChannelLess® Architecture. Valued at over $1 billion, Glia powers over 700 financial institutions and is certified as a Great Place to Work, with 98% employee satisfaction.