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Responsibilities:
- Be the escalation point for technical support, diagnosing issues across customer setups and deployments.
- Work with engineering, operations, documentation, and product teams to resolve bugs and advocate for customer needs.
- Partner with Deployed Engineering to support critical enterprise customers.
Requirements:
- 4+ years in technical support, solutions engineering, or SRE roles in B2B environments.
- Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks.
- Programming experience with Python, and hands-on knowledge of Kubernetes and Docker.
Qualities:
- A bias for clarity and continuous improvement, writing succinct and accurate responses.
- High ownership, wanting what’s best for the customer and the company, and relentlessly results-oriented.
LangChain
LangChain's mission is to make intelligent agents ubiquitous, helping developers build mission-critical AI applications across the entire agent development lifecycle. Founded in 2023, LangChain powers top engineering teams at companies like Replit, Lovable, Clay, Klarna, LinkedIn, and more.