Technical Support Engineer

What You'll Do:

• Learn Neo4j’s products, support and other internal processes.
• Work support cases from customers.
• Become deeply skilled in specific areas of interest within the product.

Role Skills:

• Handle a range of urgent to minor support requests during business hours.
• Establish and constantly build upon a solid technical understanding of Neo4j.
• Collaborate effectively within Customer Success, Product Engineering, and other Neo4j teams.

Technical Skills:

• Timely triage varying issues based on error messages, log files, threads dumps, stack traces, sample code, and other available data points.
• Troubleshoot performance issues in JVM based software.
• Consult with customers on Cypher query tuning and data model design.