Senior Support Engineer

HiveMQ’s Vision for this role:

• Solve questions and problems for customers quickly and efficiently.
• Ensure a smooth customer experience.
• Be directly involved in enabling innovation for companies using cutting-edge technologies.

You will…:

• Be the first point of contact and process requests from existing and prospective customers through multiple channels.
• Work in close cooperation with our quality assurance, test, and developer teams.
• Proactively improve our products and documentation.

You have…:

• A passion for identifying and solving complex problems
• A friendly demeanour and you are confident in person and via phone or email
• The ability to adapt to constant development and mastering new technologies