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Responsibilities:
- Carry out deep investigations into users' issues to provide bug localization for our developers.
- Provide technical support via email, internal Slack channels, and other channels.
- Work with the bug tracker, processing new and old requests.
Qualifications:
- Experience in the field of software engineering.
- Understanding of the software development process and continuous integration practice in particular.
- Essential system administration experience, including containerized applications and network protocols.
Bonus Points:
- Experience in technical support or in a customer-facing role.
- Experience in a QA position.
- Familiarity with cloud systems (AWS, GC, Azure) and containers (Docker, k8s).
JetBrains
JetBrains creates B2B products intended to help developer productivity engineers deliver a better development experience across their organization. The company offers a suite of tools and technologies to empower developers and teams.