Senior Technical Support Engineer

Why You’ll Love This Role:

• Ensure customer success by providing enterprise-level support to our customers and partners.
• Fast-growing, remote-first company with a mission to unlock the value of all observability data.
• Joining a highly technical and collaborative team that is committed to shipping high quality software.

As An Active Member Of Our Team, You Will…

• Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues
• Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions

If You’ve Got It - We Want It:

• 5+ years' experience supporting enterprise customers or working hands-on with distributed systems
• Advanced experience with Linux and networking
• Expert-level troubleshooting, problem-solving skills, and critical thinking

Bonus Points/Preferred Qualifications:

• SIEM Experience: Splunk, Elasticsearch, Datadog and/or other related observability technologies
• JavaScript and Cloud experience is a plus